Businesses across the board are now laser focused on how to create the best possible customer experience, but how do companies big and small ensure they’re placing people first? At the CX Conference 2019, Microsoft global industry marketing director of retail and consumer goods Catherine Brands shared her unique New Zealand insights from working at Amazon and Microsoft, including what it was like to be one of the founding team members to launch Amazon Go.

As part of our series on how retail automation will change the industry, we examine radio frequency identification (RFID) technology.

Nearly 20 years after launching its first B2B online platform for suppliers, ‘eXchange’, Foodstuffs has released a streamlined new version that integrates two other supplier-facing sites.

Many people struggle to envision plans from simple 2D renders and floor plans, as without a designer's eye, filling in blanks from imagination isn’t the most reliable method when it comes to something as important as building a brand-new home or store. Reactar has launched an augmented reality-based platform, HomeAR, to counteract this, which allows users to see and engage with homes in a virtual way, making the very personal process more reliable.

A month after its launch into New Zealand with a flagship store at 101 Queen St, UK apparel firm Superdry has created a separate ecommerce website for Kiwi shoppers.