Developing and training managers-to-be is one of the key things retailers should be thinking about, according to retail expert Chris Wilkinson.
Teneile Patea didn’t see herself as management material when she first joined Kmart as a 19-year-old single mum in 2005, but in the last two years, she has progressed from trainee manager, to sales manager, to store manager at the Botany outlet.
What do your staff really get up to when you’re not on the shop floor? Rostered On, an Australian comedy show set in an electronics retail store, satirises the negative aspects of low-level retail jobs. We asked its creator how true to life it was
Training staff in customer service is one thing, but what the customer actually experiences can be quite another. We spoke with Garth Cook, learning and development manager at The Warehouse Group, and Kerry Maea, general manager operations at Hallenstein Brothers, about how retailers can maximise
Many successful businesspeople worked in retail for a first job. Even Sam Walton, founder of Walmart, held a retail position J.C. Penney beforehand. It’s clear that retail is an excellent training ground – so much so, that social media users have started a sarcastic hashtag
When it comes to expert service, Mitre 10 hardware stores are a popular choice for Kiwis, and one important way the DIY brand builds customer loyalty is giving staff the know-how and can-do skills they need to impress people and keep them coming back.
The new year is in full swing, and with 2016 comes developments in technology which will change the way we conduct and manage training. We’ve put together the top three training trends to watch in 2016. It’s no surprises that each of these is driven
How time flies. The ever constant pressure of hiring escalates and heralds the coming of Christmas. It seems like only a few weeks ago that you were doing the same thing last year! With many retailers doing 30 percent of their year’s trade over the