The Australian-based homewares and electronic retailer, Harvey Norman, has received a ‘please explain’ letter from the Australian Stock Exchange (ASX) after shares fell 8.2 percent.
Harvey Norman got itself in a bit of a pickle when a site glitch allowed customers to buy items worth thousands of dollars were bought by customers for under $100. We look at other cases of pricing mishaps and what retailers can do this situation.
Reader’s Digest picks the crown jewels of customer service: Flight Centre, New World, Z, among the winners
A survey commissioned by Reader’s Digest for its 2015 Quality Service Awards has found which shops have the happiest customers.