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Kiwis spending more and satisfied less

  • News
  • December 11, 2017
Kiwis spending more and satisfied less

Consumer shopping satisfaction has plummeted in December, yet consumer spending remains on the rise. What about Christmas shopping leads to such an unhappiness for Kiwis?

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The fear of Facebook feedback

  • Opinion
  • August 19, 2015
  • Mat Wylie
The fear of Facebook feedback

For many businesses, social media is seen as one of the best ways to engage with customers. Although this is undoubtedly true, more and more businesses are now seeing some of the risks that come from opening yourself up on social media without first providing customers with a private and easy way of giving feedback. Customer Radar chief executive Mat Wylie explains.

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The dark side of online reviews

  • Opinion
  • June 3, 2015
  • Mat Wylie
The dark side of online reviews

Mat Wylie, CEO of Customer Radar, New Zealand's largest customer feedback company, talks about how social media and review sites are bringing out the critic in us all.

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Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
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