"The difference between good and great retailing is small. It’s that something special you offer to your customers that puts you ahead of the competition." Hotfoot general manager Fiona Kerr explains why retail is more than just a sales transaction, and gives some examples of retailers who are offering a great customer experience.
Vend’s chief product officer Vaughan Rowsell is in a happy place. The cloud-based software company he founded in 2010 has a much-envied corporate culture; is partnering with the likes of Apple; and is expanding into North America and the UK. We chatted with Rowsell about the future of technology in retail.
When The Register contributor Jenny Keown visited Thailand last week, she couldn't resist a visit to one of the Thai megamalls - Terminal 21. As it turns out, this airport-themed mall has plenty of surprises.
Global software and solutions provider SAP has released research showing some of New Zealand’s most prominent brands are serving up poor digital experiences. Of the 2500 Kiwi consumers who participated in its research, 37 percent were unhappy with their experience online.
Curtains that don’t close. Holes in the walls where clothing hooks used to be. Poor lighting. The Register contributor Jenny Keown was looking forward to a quick shopping session in Wellington earlier this week, but a litany of changing-room horrors has made her feel less than satisfied.