Kiwis spending more and satisfied less

  • News
  • December 11, 2017
Kiwis spending more and satisfied less

Consumer shopping satisfaction has plummeted in December, yet consumer spending remains on the rise. What about Christmas shopping leads to such an unhappiness for Kiwis?

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Retailers give into pressure to drop gift card expiry dates

  • News
  • September 28, 2016
  • Elly Strang
Retailers give into pressure to drop gift card expiry dates

A campaign spearheaded by Consumer NZ has seen several of New Zealand's biggest retail brands agree to drop or extend expiry dates from their gift cards. Countdown, Kathmandu and Noel Leeming are among the companies that have agreed to no longer have a cut-off period in which a gift card can be spent in.

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Best and worst Kiwi retailers revealed in shopper survey

  • News
  • November 13, 2015
  • Sarah Dunn
Best and worst Kiwi retailers revealed in shopper survey

A survey of more than 10,000 New Zealanders has revealed New Zealand’s best and worst retailers. Subscribers and online members of consumer advocacy publication Consumer NZ were asked to rate how likely they’d be to recommend each store to others.

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Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

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Retail sales tactics under close watch by Consumer NZ

  • News
  • October 6, 2015
  • Elly Strang
Retail sales tactics under close watch by Consumer NZ

Sales have long been the call to action for Kiwi customers keen to get a bargain, but when does the sale price become the recommended retail price? A Consumer NZ study found eight items at Briscoes and Farmers were on sale for at least two thirds of the 13-week period in which it monitored them.

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Dirty deals targeted by Commerce Commission and Consumer NZ

  • News
  • March 19, 2015
  • Sarah Dunn
Dirty deals targeted by Commerce Commission and Consumer NZ

The Commerce Commission began enforcing the new unfair contract terms provisions of the Fair Trading Act on Tuesday, giving no grace period for businesses.

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