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The fear of Facebook feedback

  • Opinion
  • August 19, 2015
  • Mat Wylie
The fear of Facebook feedback

For many businesses, social media is seen as one of the best ways to engage with customers. Although this is undoubtedly true, more and more businesses are now seeing some of the risks that come from opening yourself up on social media without first providing customers with a private and easy way of giving feedback. Customer Radar chief executive Mat Wylie explains.

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