Teneile Patea didn’t see herself as management material when she first joined Kmart as a 19-year-old single mum in 2005, but in the last two years, she has progressed from trainee manager, to sales manager, to store manager at the Botany outlet.
Vicki Lee became chief executive of Hospitality New Zealand in April this year. Given that the hospitality industry has many overlaps with retail, we had a chat with her about emerging issues that affect both industries.
Before Des Flynn was a senior retail executive, board member, mentor and customer services expert, he was a schoolboy who sold sausage rolls in a time of crisis. Here, he shares the story of his 50-year retail career.