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How to tell if you're a born retailer

  • Opinion
  • May 16, 2019
  • David Farrell
How to tell if you're a born retailer

Retail is a profession, but true retailers are born not made, says Dave Farrell.

Telltale signs you are a retailer - or should be.

Your partner bans you from relaying the grocery cupboard, yet you are too exhausted to do housework.

All the product labels in the fridge are front facing and the wine rack is presented not only by type but dates.

Going shopping is unbearable. Why on earth the hour upon hour of browsing? It takes but a few seconds to find out what is on offer in each store. The highlight of a day out at the mall is observing the behaviour, what stock is left behind and why.

You embarrass your mate by doing the finger dust test on fixtures and writing ‘clean me’ on grubby mirrors. By pointing out missing prices and declaring false advertising in a loud voice.

You can not bring yourself to dump an item anywhere other than back in its rightful place when you change your mind.

You have to pick up the merchandise that has dropped on the floor and alert team members of safety risks.

You glare at shoppers who open packaging then take an unopened one.

You confront miscreant demeanour by tipping off the security and joining in on covert activities.

You have no clue if those greeting you in public are customer or acquaintance.

The concept of following the madding crowds over Christmas is beyond you, preferring to aid Santa in his endeavour of overabundance and excess.

This is not an exhaustive list and I am sure there are endless lessons from fellow merchants, fresh and seasoned alike, who have great stories to tell or are guilty of wearing their retail hat beneath their Mufti.

We must not take ourselves too seriously in an industry that can be very intense. 

A toddler marvelled at the sights and sounds of the glitz in a high-end department store, pointing and remonstrating for a better look. A large floor display of furry toys caught their eye, and it is all the father could do to prevent the child from slipping from his clutches. Frustrated by the limited vantage point, the youngster demanded a closer inspection of the zoological puddle that was baying, quacking and mooing to a crowd of children.

To avoid the embarrassment of a tantrum, the dad leaned over the wire pool frame and lowered his kid onto the hillock of plush toys. Overstretched and with sudden subsidence, he lost his balance and plunged headfirst into the now screeching melee of distressed make-believe livestock. A deluge of plush cascaded from the ruptured wall, drowning him beneath the novelties. His baby perched on top chortling with glee.

Red-faced, the parent composed himself in the forlorn hope that no one, or at the least, few noticed his unfortunate escapade. Alas, all that was left for him was to take a bow to the rapturous applause of passers-by and to respond to the impertinence of two checkout operators displaying white cards with 10 scribbled on them.

Likewise, we should make the time to appreciate our family’s support and what they have to put with. It is a great career as long as we never forget retail is about people, for people and by the people.

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Introducing New World's 2019 Christmas ad

  • News
  • November 19, 2019
  • StopPress Team
Introducing New World's 2019 Christmas ad

New World and Colenso BBDO have unveiled this year’s Christmas ad, showing the generous Kiwi tradition of inviting every available Tom, Dick and Harry to Christmas lunch, resulting in many mouths to feed.

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Raglan Coconut Yoghurt's Latesha Randall reports back from the US on what's hip and happening

  • News
  • November 19, 2019
  • Latesha Randall
Raglan Coconut Yoghurt's Latesha Randall reports back from the US on what's hip and happening

Latesha Randall is ​the co-founder of Raglan Coconut Yoghurt, a delicious dairy-free yoghurt born out of a beautiful town two hours south of Auckland. She previously documented the adventures of her company when it was a start-up in a column in Idealog – you can read it here. Recently, Randall traveled to the 2019 Natural Products Expo in Baltimore, USA and observed the food trends that were happening abroad. New Zealand foodies, take note: here, she reports back on what she thinks will be big contenders in the future food space.

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Outdoor goods retailers Cactus Outdoor and Kathmandu collaborate

  • News
  • November 19, 2019
  • The Register team
Outdoor goods retailers Cactus Outdoor and Kathmandu collaborate

Two prominent Kiwi outdoor goods retailers, Kathmandu and Cactus Outdoor, have collaborated to produce a line of certified ‘Buy NZ Made’ products which will be launched in Kathmandu stores around New Zealand on Buy NZ Made Day this week.

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Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
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Casual brows

  • Opinion
  • November 18, 2019
  • Sarah Dunn
Casual brows

As competition hots up between internationals and local brands in the beauty category, NZ Retail and The Register editor and associate publisher Sarah Dunn considers what comes next.

Read more
 
 

How New Zealand businesses performed in China’s 11.11 shopping festival

  • News
  • November 15, 2019
  • The Register team
How New Zealand businesses performed in China’s 11.11 shopping festival

This week marked Singles’ Day - a Chinese holiday run by mega-retailer Alibaba that, while still relatively unknown in the western world, is surpassing Black Friday and Cyber Monday in scale and sales. Alibaba reports it generated US$38.4 billion of gross merchandise volume this year.

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Building transparency in your supply chain

  • Opinion
  • November 14, 2019
  • Vanessa Thompson
Building transparency in your supply chain

Brands are under pressure to become more ethical, but how does this pressure apply to Kiwi fashion retailers? Unravelled Consultants founder and director Vanessa Thompson explains.

Read more
 
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