Close
 

Staff speak: My average day as an OCD retail assistant

  • Opinion
  • August 28, 2017
  • Anonymous
Staff speak: My average day as an OCD retail assistant

In this new opinion column, Kiwi retail staff anonymously share their real-life experiences from the shop floor, behind the counter and beyond. This time, we hear from a retail assistant coping with obsessive-compulsive disorder.

I suffer from diagnosed obsessive-compulsive disorder, and working in retail is somehow the best and worst thing for that.

Working at Ruby on Teed St in Newmarket starts out the same each day. I get in at exactly 8.25am, I spend exactly 10 minutes turning on the lights and checking the notes from the day before.

At 8.35am, I straighten the racks. Each coat hanger must be around one and a half inches apart; for the coat section, two inches.

At 8.45am, I go to take back and take stock of the clothes we have, making a mental map of where everything is.

At 8.55am, I start opening the doors, ready for the first customer of the day.

Working with customers is always interesting, watching their blatant disregard of how far apart the coat hangers are, moving things about and putting them back somewhere else like I won't notice. I do, we all do.

Customers come up and ask if we have a certain size. Although I say I'll check out the back, I know for certain we do as I saw it earlier. Even if I know we don't have it, you always must go out and check. Because even though I work here 40 hours a week and we handle every single piece of clothing that comes in and out, customers still won't believe me unless they see me physically go and triple-check the back.

12pm is my favourite time of day - lunch. People try to ask for help when I'm leaving and I just walk on by. For the next half hour, I don't know you, I don't work here, leave me alone.

Within the next 30 minutes, I'm always apprehensive as to what I'm going to return to. Fire? Angry mob? A lion? Who knows. In retail, you never let your guard down.

The next four hours at work tend to roll on by the same each day. I separate the coat hangers another eight to nine times. I dust the cabinets inside and out, making sure no streaks or dust remains. I vacuum up the loose strings of thread that lie under the racks.

By 3.55pm, I'm closing the door, not to be locked until strictly 4pm, otherwise management has a fit because what if a millionaire wanted to spend all their money at 3.59pm? Yes, that is actually their reasoning.

When 4pm rolls around and the doors are locked, the cash is counted and coat hangers are one and a half inches apart. And when tomorrow rolls around it'll be the exact same way.

Are you a frontline retail staff member with a story to tell? Share it anonymously with us at editor@theregisrer.co.nz

This story originally appeared in NZ Retail magazine issue 750 June / July 2017

​ ​

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 
Sponsored content

eStar’s Top Tips when choosing your new ecommerce solution

Retailers are increasingly aware of the growing proportion of revenue contributed by their digital store. However, many often miss the influence the digital store has ...

 
 

It's coming home: I Love Ugly Fifa Football Cup inspired collection

  • Design
  • July 13, 2018
  • Elly Strang
It's coming home: I Love Ugly Fifa Football Cup inspired collection

New Zealand streetwear brand I Love Ugly has waded into the football fever engulfing the world at the moment and launched a limited edition FIFA inspired collection of clothes called the 'Legends' collection.

Read more
 
 

NZ businesses take up the Climate Change Challenge Statement

  • News
  • July 12, 2018
NZ businesses take up the Climate Change Challenge Statement

The business community has been taking progressive steps to limit environmental impact. Parliamentary Commissioner for the Environment (PCE) has released a report which shows growing support for conscious decisions around plastics, as 60 New Zealand businesses take up the Climate Change Statement.

Read more
 
topics
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
How to open a store
Sarah Dunn considers what it would take to ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Sisterhood
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 

Opening designer announced for New Zealand Fashion Week

  • Design
  • July 12, 2018
Opening designer announced for New Zealand Fashion Week

Mercedes-Benz has announced its featured designer for the opening of New Zealand Fashion Week. Turet Knuefermann has been chosen as a designer who reflects Mercedes-Benz’ dedication to high quality craftmanship.

Read more
 
 

Proposed Ingenico acquisition of Paymark hits a snag

  • News
  • July 12, 2018
  • The Register team
Proposed Ingenico acquisition of Paymark hits a snag

The Commerce Commission has concerns about potential competition issues that may arise from the proposed merger between Paymark and French payments group Ingenico. The deal was proposed in January this year and has been working its way through regulatory consents.

Read more
 
Technology

Inside Cue’s frictionless retail ecosystem

Australian heritage apparel retailer Cue has come a long way since 1968. As it celebrates its 50th year of operation, Cue’s chief information officer Shane ...

 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email anita@tangiblemedia.co.nz or call 022 639 3004

View Media Kit

}