Close
 

The Jones Family Business: 50 year mark for employee

  • News
  • May 23, 2017
  • The Register team
The Jones Family Business: 50 year mark for employee

Jones Services service manager Bruce James recently celebrated his 50th work anniversary with the family owned, Wellington-based company.

Previously operating as Tharcold Appliance Services LTD, Jones Services Wellington falls under the banner of The Jones Family Business which also owns Kitchen Things and Applico.

Jones Services is the service arm of the business which delivers, installs and services appliances.

James started his journey with the company as an apprentice in 1967 when he was just 16 years old.

After a two-year apprenticeship, he became a service technician and carried out maintenance and repairs on domestic appliances until the end of the 1970’s, when he was promoted to service manager and started training new employees.

James explains that back when he started, most appliances originated from the UK. The appliances were basic and owners didn’t have high expectations of them. “There were very few dishwashers and rangehoods and no dryers at all,” he adds.

“As time went by, we started servicing more dishwashers, rangehoods and washing machines with electronic controls. In later years, we started working with new technology such as induction cooktops and steam ovens and things became more technical. We’re dealing with ten times as many spare parts as we did 50 years ago.”

Bruce James celebrating his 50-year work anniversary. 

With his career drawing to a close, James is working towards strengthening the business which includes working hand in hand with management to roll out The Jones Family Business’ new apprenticeship and service programme.

Over the past 50 years, the average age of a service technician has increased and there has been very little investment in apprentices.

This is all changing thanks to The Jones Family Business which is investing in adult apprenticeship schemes, a nationwide service network, new vans and uniforms and improved service technology.

The investment should help reignite the services trade as well as provide a full-service offering to customers which allow for their appliances, whether they be electric, induction or gas, to be serviced by a single service technician.

50 years is a long time in any industry and while things have changed, James is pleased to see a return to good old fashioned service values.

When the time is right, he will be able to retire with confidence, knowing that he has helped so many customers and will leave the business in a strong position. 

Mark Jones, Chairman of The Jones Family Business, congratulated Bruce James on his 50th work anniversary.

​ ​

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 

Direct sales: How multi-level marketing works

  • News
  • April 18, 2019
  • Sarah Dunn
Direct sales: How multi-level marketing works

The $200 million-plus direct sales economy contains many lessons retailers can use. As part of a wider look at this thriving corner of retail, we created a quick explainer showing how this business model typically works.

Read more
 
 

Direct sales: Meet the upliners

  • News
  • April 18, 2019
  • Sarah Dunn
Direct sales: Meet the upliners

We profiled different participants in the direct sales industry to find out what retailers can learn from them. Meet Isagenix distributors Adam Nesbitt and Bianca Bathurst.

Read more
 
 

Direct sales: Meet the business builder

  • News
  • April 18, 2019
  • Sarah Dunn
Direct sales: Meet the business builder

As part of a wider story looking at what retailers can learn from the direct sales industry, we profiled Isagenix distributor Ben Frost.

Read more
 

Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
topics
Concept to closet
Business coverage of New Zealand Fashion Week.
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
How to open a store
Sarah Dunn considers what it would take to ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
Sisterhood
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 
News

Leveling up: Exploring multi-level marketing in New Zealand

Is the $200 million-plus direct sales economy retail by another name or something different? Regardless, what can we learn from it?

 
 

A spectrum of retailers

  • Opinion
  • April 18, 2019
  • David Farrell
A spectrum of retailers

In recognition of April being Autism Awareness Month, retail commentator Dave Farrell considers the role of those on the spectrum in retail.

Read more
 

How on-trend is your retail business?

  • Sponsored Content
  • April 18, 2019
  • Sponsored content
How on-trend is your retail business?

New insights from Visa highlight five evolving trends emerging from savvy retailers around the world. We’ve taken these global trends and looked at how they are playing out with merchants in New Zealand, and we’d now like to hear what you think of them.

Read more
 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email anita.hayhoe@icg.co.nz or call 022 639 3004

View Media Kit

}