Close
 

Secret shopper: Duncan Greive

  • News
  • July 28, 2016
  • The Register team
Secret shopper: Duncan Greive

+ What was the last purchase you were excited about, and why? 

This is so tedious, but it was an iPhone 6s. I’d been limping along with a 5 for two years, an old lame dog clinging to life by the slenderest of threads. I put it out of its misery in late March and feel like the fanciest guy in the world now that I have a phone that doesn’t glare at me resentfully when asked to perform a humdrum function like ‘send a text’.

+ Can you tell us about a retail experience you’ve had that was exciting or interesting?

There’s this store I will not name because I don’t want it to become any more popular than it already is. But it sells expired and near-expired food in South Auckland, and is just a magical wonderland with which my whole family is obsessed. We journey down, the five of us, on a Saturday morning, full of hope in our hearts. The beauty is that you never know what will be there, but you know it’ll be very, very cheap. There are weird English lollies, weird Middle-Eastern snacks, weird American chips. Dairy products in particular are a treasure trove, with the added excitement of not knowing which might make you ill. I love it all.

+ What was your worst retail experience?

On an overcast afternoon a few years back I was out looking for props to decorate a retail environment for Barkers. It was a pop-up store with a sports theme, so we were seeking out weathered paraphernalia to dress the counter. I wandered into a particular establishment and asked the proprietor for help. He pointed me to a sad collection of broken wickets, half-sets of golf clubs and a deflated rugby ball. It was grim, and my expression probably revealed too much of my thoughts. We had an increasingly heated argument, neither of us behaving particularly well. It ended with him chasing me out of the store wielding a child’s cricket bat. I probably deserved it, but it wasn’t a great experience.

+ Tell us about a purchase that's solved a problem for you.

At The Spinoff we record a number of podcasts, and have consistently had problems trying to get a host, two guests and a producer all with audio out of a portable mixing desk. For nearly a year we made do with a Frankenstein’s monster of different spltters and adaptors, one of which was always on the verge of death. One day José Barbosa, our in-house producer, appearing with an octopus-like Belkin adaptor which gives us up to six headphone jacks and a sense of audio peace we’ve never known.

+ Can you think of any item or service that would be useful to you but doesn't exist yet?

The 40 Year Old Virgin has much to commend it as a comedy. But the thing which has stayed with me was his partner’s occupation: the ‘we sell your stuff on eBay store’. That seems a no-brainer to me! A one stop Trade Me shop, which handles all the horrible person-to-person crap that makes online auctioneering a source of deep dread. Who wouldn’t pay almost any percentage of their fee to avoid that?

+ What’s an item that you’re planning on buying soon?

Always a new television. I read the JB Hi-Fi catalogues in the Weekend Herald with the excitement you’re meant to have when you pick up Canvas. I never actually buy the TVs, but am in a constant and agitated state of planning for that purchase.

+ What's your favourite store? 

Kmart. The transformation from that groaning, nearly-dead department nightmare to the ultra-cheap, well-designed store of my dreams is the greatest retail transformation of our times. I will go there any time for any reason.

This story originally appeared in NZRetail magazine issue 744 June / July 2016

​ ​

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 

Outgoing Spark CEO Simon Moutter talks transformation, diversity and leaving a legacy beyond just metrics

  • News
  • July 11, 2019
  • Elly Strang
Outgoing Spark CEO Simon Moutter talks transformation, diversity and leaving a legacy beyond just metrics

Simon Moutter has just wrapped up a seven-year tenure at telecommunications company Spark. Under his rein, the changes the company has gone through are nothing short of radical, from its name (Telecom to Spark), to its operating model (traditional to agile), to its culture (publicly called out to inclusive) to its structure (one monopoly brand to many). Here, Moutter has a candid chat about his journey as CEO, the company's push to be a more diverse and inclusive workplace and how one of his biggest lessons learned was he couldn’t solve a cultural issue with processes and strategy.

Read more
 
 

Sephora on Queen Street announced for July opening

  • News
  • July 11, 2019
  • Courtney Devereux
Sephora on Queen Street announced for July opening

Three years after launching online into New Zealand in 2016, French beauty chain Sephora is ready to commit to bricks and mortar. Now, the beauty store is set to open its three level flagship on Queen Street come July 20.

Read more
 
 

Kiwi manufacturing cements itself on home shores with latest acquisition

  • News
  • July 11, 2019
  • Courtney Devereux
Kiwi manufacturing cements itself on home shores with latest acquisition

New Zealand based manufacturing has seen success as Cactus Outdoor, a Kiwi owned manufacturing brand, has acquired Albion Clothing Limited. The two manufacture companies will combine to create some of the most used and robust clothing supplied in New Zealand.

Read more
 

Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
topics
Regional rollercoaster
What does retail look like in 2019 for ...
Concept to closet
Business coverage of New Zealand Fashion Week.
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
How to open a store
Sarah Dunn considers what it would take to ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
Sisterhood
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 

New Zealand’s first Lego store announced

  • News
  • July 10, 2019
  • The Register team
New Zealand’s first Lego store announced

New Zealand has many stores which stock Lego, but it’s now been announced that New Zealand’s first Lego certified store will open in Auckland later this year.

Read more
 
 

Christchurch curtain retailer Millers Home clocks up 95 years in business

  • News
  • July 10, 2019
  • Sarah Dunn
Christchurch curtain retailer Millers Home clocks up 95 years in business

Family-owned and operated Christchurch retailer Millers Home has been providing curtains, blinds and accessories to South Island customers since 1924. We asked Jill Miller what their secret is.

Read more
 

Pre to re-loved: Little Outfitters takes big steps towards a circular approach

  • News
  • July 9, 2019
  • Courtney Devereux
Pre to re-loved: Little Outfitters takes big steps towards a circular approach

It’s not news that consumers are becoming more conscious in the way they shop. Second hand market places are having a moment as people opt out of fast fashion more and more. Now, Little Outfitters, the latest pre-loved marketplace has launched to target the fastest fashion users of all; growing children.

Read more
 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email anita.hayhoe@icg.co.nz or call 022 639 3004

View Media Kit

}