Close
 

Cherrytree: New Zealand’s answer to Costco and Sam's Club

  • News
  • June 24, 2016
  • Caitlin Salter
Cherrytree: New Zealand’s answer to Costco and Sam's Club

More than 500,000 mid to high-end products are available to members.

This year marks the 20th anniversary of Cherrytree, which started in 1996 when the first club opened in Auckland. A lot has changed in the last 20 years.

Owner-operator Simon Thomson says the club has moved away from its former ‘fight club’ reputation.

“Even 10 years ago, you didn’t talk about the buyers club. It was scary how secretive we were.

“That was about a fear that suppliers didn’t want to be associated with us publically but there was no substance to it.”

The club was formerly a franchise, with three showrooms around the country. Thomson had been a franchisee for four years when in 2008 he decided to take his future into his own hands and buy out the franchise.

“It was a huge year for us, we rebranded and we updated the technology and developed a new website.”

The website is now a major part of the business, as it now operates on a centralised location model. The single showroom, in Wellington, is the hub for the entire operation. Members can call in and browse or use the website to see the products.

Centralising the club doesn’t just save on overheads, it also means the knowledge of the products is all in one place.

“When you open a new branch the learning curve takes some years because we sell so many products.

“We now have specialist people to give the best advice to members.”

Cherrytree’s biggest customer-base is home renovators, expectant parents and families, who earn back the money spent in membership costs over time. The global financial crisis changed the way the club did business.

It was after the crisis that Thomson added higher-end products to the books, as fewer people could afford to buy them. That opportunity meant suppliers who previously had turned down the club were now keen to get on board.

Thomson focuses not on growing the business, but on keeping members happy.

“When members have a good experience, they tell others about it.”

Thomson has tried to create a community within the club. Members who buy products or services that need installation can now tap into a network of fellow members who specialise in those areas.

A member of Cherrytree who is a consumer, can also promote their business through the website. There are now more than 300 members who have a trade or service and offer discounts to other members.

In 20 years, the things people buy in the club has changed. Formerly whiteware and technology were top sellers, but now people look to save more in average homeware items.

Thomson says the key to the club is loyalty and transparency.

​ ​

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 

Global recognition for instore innovation

  • Design
  • June 20, 2019
  • Courtney Devereux
Global recognition for instore innovation

The Global Innovation Awards (GIA) program was created by the IHA and International Home + Housewares Show to foster innovation and excellence in home and housewares retailing throughout the world. This year saw 30 national winners from 29 countries. The competition is structured on a two-tier level, evaluating national and global retailers across the following metrics: Overall mission statement, vision and strategy, store design and layout, visual merchandising, displays and window displays, marketing, advertising and promotions, customer service and staff training, innovation.

Read more
 
 
News

Trends analysed at Chicago's International Home + Housewares Show

Each new year for retailers is another question mark in guessing what to present to consumers. Luckily in the world of retail, trade shows can ...

 
 
News

Shoptalk 2019: The city of lights delivers

Juanita Neville-Te Rito shares a sprinkle of retail magic from Las Vegas retail conference Shoptalk.

 

Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
topics
Regional rollercoaster
What does retail look like in 2019 for ...
Concept to closet
Business coverage of New Zealand Fashion Week.
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
How to open a store
Sarah Dunn considers what it would take to ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
Sisterhood
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 

Consumer confidence falls again, but still optimistic

  • News
  • June 20, 2019
  • Radio New Zealand
Consumer confidence falls again, but still optimistic

Consumers remain downbeat about the future of the economy, but are more upbeat about their own financial situations.

Read more
 
 

Automation will help retailers focus on customers

  • News
  • June 19, 2019
  • The Register team
Automation will help retailers focus on customers

More than 100 retailers have gathered at Freedom Furniture’s new Newmarket flagship to consider what the upcoming wave of automation technology offers for the industry. Speakers included Pier Smulders from Alibaba Group and Soul Machines’ Hilary O’Connor.

Read more
 

A guide to the four favourite business f***-ups I've made

  • Opinion
  • June 18, 2019
  • Wendy Thompson
A guide to the four favourite business f***-ups I've made

Wendy Thompson is the founder and CEO of the successful social media marketing agency Socialites, and has 16 years digital marketing experience in some of New Zealand's top advertising agencies. However. that doesn't mean she hasn't made her fair share of mistakes in her career. Here, in her typically colourful way, she shares four mistakes she's learnt from all her years in business – and the important lessons she learnt from them.

Read more
 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email anita.hayhoe@icg.co.nz or call 022 639 3004

View Media Kit

}