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Privacy Commissioner says prepare for personal information requests

  • News
  • May 4, 2016
  • Sarah Dunn
Privacy Commissioner says prepare for personal information requests

Next week, Privacy Commissioner John Edwards will launch a new online tool called AboutMe, which makes it easier for individuals to ask companies for their personal information. The tool uses email templates to provide all the necessary details, giving these requests a level of standardisation.

Edwards says AboutMe will be particularly helpful for organisations such as small businesses which may not have existing procedures for responding to information requests.

“Roughly 60 percent of the complaints we receive each year have to do with access to personal information,” Edwards says. “We hope to reduce that number by making people aware of this component of the Privacy Act and making it easier for them to assert their right to see their own information.”

Privacy concerns around retailers’ retaining customer data came to the fore in March as Dick Smith’s receivers Ferrier Hodgson sought to sell its intellectual property. The sale of Dick Smith’s databases touched a nerve with the public, who sent Edwards’ office what he described as “a stream of enquiries”.

At the Retail Australasia Summit last year, James Page from Intergen-owned Dynamics Solutions explored some of the possibilities available to retailers wishing to let customer data guide their strategic decisions. He spoke of using free wifi to track customer movements within the store; movement-tracking software which could detect customers’ emotions during the buying process; and heat tracking to show dwell times within stores.

He also had a word of caution: “Customers will vote with their wallet if we get this wrong, if we get too intrusive.”

It’s also worth recalling large-scale customer data security breaches can and have happened. US retailers Target, Home Depot, T.J. Maxx parent company TJX, JCPenney and eBay have all been hit with significant attacks. National cyber policy office director Paul Ash has repeatedly warned Kiwi retailers of their responsibility in guarding customers’ data, especially their credit card details.

AboutMe’s launch on May 12 will be marked by the first ‘Right to Know Day’ to highlight New Zealanders’ right to see their information. In turn, Right to Know Day is part of Privacy Week, which involves privacy forums in Auckland and Wellington; technology and privacy forums; and the release of further information about privacy and public attitudes to it.

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Military-style semi-automatics ban announced

  • News
  • March 21, 2019
  • The Register team
Military-style semi-automatics ban announced

As of 3pm on March 21, a wide range of semi-automatic weapons have been reclassified under section 74A(c) of the Arms Act as requiring an E endorsement on a firearms license. This means they can no longer be sold to those with A-category gun licenses, and their purchase now requires police approval.

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Retailers gather for insights at NZ Retail and The Register's breakfast

  • News
  • March 21, 2019
  • The Register
Retailers gather for insights at NZ Retail and The Register's breakfast

NZ Retail and The Register’s sales and marketing breakfast saw dozens of Kiwi retailers come together to network, sharing tips and tricks and absorbing expert advice.

Read more
 
 

Who stole Christmas?

  • News
  • March 21, 2019
  • Kelly Withers
Who stole Christmas?

Results are starting to trickle in from Christmas 2018/2019, and for many retailers, they're a little disappointing. Paydar chief executive and co-founder Kelly Withers explores the data.

Read more
 

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Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
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Hunting & Fishing New Zealand voluntarily pulls military-style assault weapons from sale

  • News
  • March 20, 2019
  • Sarah Dunn
Hunting & Fishing New Zealand voluntarily pulls military-style assault weapons from sale

In the wake of the attack on Christchurch’s Muslim community on March 15, strong calls for changes to New Zealand’s gun last have been made. Trade Me was the first retailer to act, halting the sale of all semi-automatic weapons on its platform, and it has now been joined by Hunting & Fishing New Zealand.

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