The retail yearbook: Hotfoot's Juanita Neville-Te Rito

  • News
  • January 3, 2016
  • Elly Strang
The retail yearbook: Hotfoot's Juanita Neville-Te Rito

Who’s your pick for retail “personality” of the year? Who’s someone who stood out and made some bold and/or smart moves?

It’s a close call between Rod Duke and Jamie Whiting. Who doesn’t love the man who delivered exceptional men’s fashion retail through Barkers (and the individualised store experiences) and international excitement through Top Shop; however Rod is my pick. I love listening to Rod’s storytelling about how he built his retail empire, but more importantly his proof to the retail pundits that a high/low strategy can win the hearts and minds of shoppers if you build a strong retail offer and continue to deliver. He is real, he tells it as it is and he keeps it lean. A personality willing to take on such a visible takeover attempt and continue to speak his mind about the rejection - priceless.

Which retail company stood out in 2015?

I am going to pick two for completely different reasons. (1) Kmart for bringing irresistibly low prices to life in a brilliant environment that straddles many different shopper groups all across New Zealand, effectively democratising homeware trends and fashion. Just the sheer number of inspired Instagram accounts bringing to life homeware porn for Aussies and Kiwis is exceptional. And the group is growing and delivering strong financial results in this part of the world. (2) I Love Ugly for making their mark on the international landscape, for creating provocative advertising to get eyes up (whether you like the campaigns or not) and for enabling a bunch of 40+ men to relive their youthfulness in a fashion-forward way.

Who are some ones to watch in 2016?

All the international players from Tous to Topshop and Zara to Mecca Maxima. They are going to bring a new level of merchandising and experience to our shores that will make it a retail wonderland for shoppers but a tougher trading environment for local retailers. Oh, and I can’t wait for Kit & Ace to arrive in NZ (I am very, very excited as I love this retailer).

Who are some great smaller town/regional retailers who punched above their weight?

Just reviewing the NZ Retail TopShop 2015, [the] winners are inspirational and evidence that no matter where you are located, exceptional service and a passion for what you do can prove very engaging and very successful.

Who made the best comeback in retail in 2015?

This might be a weird pick but I think it’s outstanding that Nest Homewares has returned to having a retail footprint in NZ. Also, not exactly a comeback, but My Food Bag [is] going from strength to strength in 2015 both here and in Australia. Outstanding.

Who had the biggest fall from grace in 2015?

Unfortunately there is a lot of mediocre retailers “piling it high” without a financial understanding of what makes a retail business tick; not being in touch with their shopper or the wider market; and [showing] a lack of care, love or understanding of their craft. Sadly (for them) they are no longer a part of our landscape.

Best retail innovation?

The rise of fast, casual dining – think Burger Burger, Better Burger, The Food Collective... the list goes on. So much brilliant fresh and tasting eating integrated into our everyday landscape for a fraction of the price.

Most overhyped issue/innovation in retail that actually didn’t matter that much?

Data – not that it didn’t matter, just very few retailers have engaged with the power it can deliver to their business in localising and personalising their offer. Beacons would be a close second, but largely based on the lack of strategic thinking by retailers to maximise the data they have to deliver better retail.

What issues/ideas should retailers have at the front of their mind for 2016?

Getting to grips with what Smart Data is (not Big Data), how to wrangle it and how they need to use it to power their business. CX (Customer Experience) Retailing is going to be a big opportunity for at least the next three to five years – how retailers are going to understand their shopper, the shopper journey and amplify and enhance the experience at every touchpoint on the path to purchase.

What’s your big ambitions/ideas for retail in 2016? What do you want to see happen?

More retailers embracing CX Retailing and integrating this into their strategy with authenticity and believability. There are far too many retailers implementing crappy campaigns, tactics or initiatives that have no substance and then wondering why they are not winning shoppers’ hearts, minds and wallets. Shoppers are very clever and they can see through the tricks and the lies to find those retailers who deliver on what they say they do.

​ ​

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.


Regional rollercoaster: Selling to the Kardashians from Matiere

  • News
  • April 24, 2019
  • Rachel Helyer Donaldson
Regional rollercoaster: Selling to the Kardashians from Matiere

In the final article from NZ Retail magazine's nine-part series on regional retail, we're sharing the amazing story of how SME retailer Solvej Swings got its product into the home of one of the world's most influential consumers.

Read more

Regional rollercoaster: Arrowtown

  • News
  • April 24, 2019
  • Rachel Helyer Donaldson
Regional rollercoaster: Arrowtown

We're examining seven regional towns as part of a wider series. This time, it's Arrowtown under the microscope.

Read more

Regional rollercoaster: Greymouth

  • News
  • April 24, 2019
  • Rachel Helyer Donaldson
Regional rollercoaster: Greymouth

How are retailers in Greymouth adapting to our dynamic business environment? As part of a nine-part series, we took a look.

Read more

Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

Regional rollercoaster
What does retail look like in 2019 for ...
Concept to closet
Business coverage of New Zealand Fashion Week.
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
How to open a store
Sarah Dunn considers what it would take to ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...

Regional rollercoaster: Kaikoura

  • News
  • April 24, 2019
  • Rachel Helyer Donaldson
Regional rollercoaster: Kaikoura

As part of a series on regional retail, we examined seven towns to learn what makes some thrive and some dive. This article focuses on Kaikoura.

Read more

Regional rollercoaster: Bulls

  • News
  • April 23, 2019
  • Rachel Helyer Donaldson
Regional rollercoaster: Bulls

What does retail look like in 2019 for retailers in Bulls? We examined this regional centre as part of a wider series.

Read more

Regional rollercoaster: New Plymouth

  • News
  • April 23, 2019
  • Rachel Helyer Donaldson
Regional rollercoaster: New Plymouth

Why are some Kiwi retailers struggling in New Zealand's regions and some thriving? We put seven regional centres under the microscope to find out. This time, we're looking at New Plymouth.

Read more
Next page
Results for
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

The Register

Content marketing/advertising? Email or call 022 639 3004

View Media Kit