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Retail rogues: Ask the experts

  • News
  • November 12, 2015
  • Jai Breitnauer
Retail rogues: Ask the experts
  • RedSeed: Launched eight years ago, the company was born when two traditional training organisations decided to merge to develop interactive training programmes on CD Rom for Hallensteins and Glassons. Now all their programmes are online, and are built by retailers for retailers. With a unique mix of generic courses candidates can do at their own pace, and company specific training to order, RedSeed are constantly developing new products and expanding the scope of their courses. CEO Anya Anderson offers NZ Retail magazine her expertise. Anderson’s top tip: “Be proactive. Identify people’s skills and offer them an engaging pathway to success.”
  • Friedman Group: With over 30 years of experience in the training sector, US based Friedman Group have developed a retail specific training presence in 18 different countries. NZ director Kevin Phillips began his own career as a sales assistant, working for Michael Hill before sidestepping into training, and loves retail for the varied career opportunities it provides at all levels. Phillips’ top tip: “You can’t train enthusiasm, but you can build on it with skills”.
  • Massey University: Launched in February this year, the Bachelor of Retail and Business Management degree (BRMB) is a first for New Zealand, and a unique qualification in Australasia as a whole. Associate professor Jonathan Elms was brought over from the UK specially to develop and run this innovative but industry focused programme, alongside a board of advisors that include representatives from Briscoes, Barkers, Country Road and training organisation ServiceIQ. Elms’ top tip: “Good staff need to benefit from both training and education – they are different things”.
  • ServiceIQ: An amalgamation of three different training organisations, ServiceIQ specialises in training staff for the retail, hospitality and aviation tourism sectors, with a focus on customer service. They run the first four vocational levels of the programme that leads into the BRMB degree. Clare Savage manages the retail and wholesale training programmes for ServiceIQ, and also sits on the advisory board at Massey. Savage’s top tip: “Employees are individuals – find out what type of training they respond best to and apply it.”

    This article was originally published in issue 740 of NZRetail magazine.
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Michael Hill International posts $17m profit

  • News
  • August 22, 2019
  • Radio New Zealand
Michael Hill International posts $17m profit

Jewellery retailer Michael Hill International has reported a lift in profit but is feeling the pinch of lower sales and squeezed margins.

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Dylan Mulder explores new digital frontiers in the fashion world

  • Design
  • August 22, 2019
  • Findlay Buchanan
Dylan Mulder explores new digital frontiers in the fashion world

“What might a Louis Vuitton or Off-White digital piece of clothing be like?” Matthew Drinkwater, head of the Fashion Innovation Agency at London College of Fashion, mused to Vogue in April earlier this year. The question came in the wake of Carlings, a multi brand Scandinavian retailer, selling out its first digital-only clothing line. The process saw fashion designers manipulate photos of customers, so it appeared as though they were dressed up in Carlings' apparel. Customers would then go on to share the photos of themselves on digital platforms, Instagram, Facebook, and the rest, without actually having to wear the clothes.

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Gem Retail Hotlist: Be Free Grocer flourishes in Palmerston North

  • News
  • August 21, 2019
  • Sarah Dunn
Gem Retail Hotlist: Be Free Grocer flourishes in Palmerston North

Retail isn’t an obvious next step for a couple who met during five years’ volunteering at a Malaysian wildlife sanctuary, but Bronwyn Green and David Phillips’ passion for animals has led them to tackle waste management from the shopfloor. Green shared insights about their plastic-free grocery store Be Free Grocer with The Register.

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  • Design
  • August 20, 2019
  • Sarah Dunn
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Shop with The Register: Dress up for New Zealand Fashion Week

  • News
  • August 19, 2019
  • The Register
Shop with The Register: Dress up for New Zealand Fashion Week

Retailers are busy, and busy people don’t have time to be constantly catwalk-ready. But if you’d like to shine a little brighter while checking out the new season apparel at New Zealand Fashion Week, here’s some great ideas for professional women.

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