Glassons opens up about its supply chain for the first time

  • News
  • November 5, 2015
  • Elly Strang
Glassons opens up about its supply chain for the first time

The statement made on Facebook reads: “Here at Glassons we have had close relationships with our suppliers for many years and feel confident of their standards. As part of our ongoing improvement programme we have undertaken independent third party audits to give us assurance there were no human rights violations, and the high standards from our supplier’s responsible sourcing code of conduct were being lived up to.

Qualspec, a leading fashion quality assurance company, has completed the majority of our manufacturing base, and we are pleased to now be in a position to share these positive results with you.

We can say with confidence there is no child labour or forced labour, the treatment and working conditions of workers are consistent and at a high standard, and all workers are paid above the recommended fair living wage.

We will continue to run these audits on an ongoing basis, so when customers are shopping at Glassons, they can shop with absolute confidence that their clothes have been ethically produced.”

Here at Glassons we have had close relationships with our suppliers for many years and feel confident of their...

Posted by on Wednesday, November 4, 2015

The retailer also said it is building a new section on its website with more dedicated supply chain information for its customers, which it’s working to make available in the next few weeks.

Glassons came under fire earlier this year when it was named in a Baptist World Aid 2015 ethical clothing report.

It was listed as one of the retailers that failed the test, receiving an F in workers’ rights, monitoring and training and traceability and transparency. 

The public reacted strongly to the findings. The Register’s story on the report was viewed over 20,000 times and many customers declared they were boycotting the brand.

When someone asked why this Glassons failed the test on Facebook, Glassons responded: “At no point have issues been identified in our supply chain in regard to breaches in human rights or child labour. As we didn't take part in Baptist World Aid survey and our publicly available information was not sufficient, we received the low score. We have been confident in our suppliers and these 3rd party audits confirm there are no human rights violations, and the high standards from our supplier’s responsible sourcing code of conduct were being lived up to.”

This echoes what Glassons CEO Graeme Popplewell told The Register in response to the report.

He said Glassons uses a small number of factories in China to produce its clothes.

“Glassons have a very detailed supplier manual that each supplier must adhere to,” Popplewell said.

“Our factories are well known to us and are required to provide inspection certification. We regularly visit them and any claim Glassons supports unethical processes is entirely unjust.”

Many commenters commended Glassons on its initiative, while others were suspicious about the lack of a report to back up its statements and asked the tough questions.

Glassons said there won’t be a single report to share with the public, as it had to audit each supplier separately.

“To protect the privacy of individual workers, as well as confidential business information, we aren't able to share the individual report,” it said on Facebook.

“So what’s the pay rate?” asked one commenter. Glassons replied: “Due to privacy of the workers, we cannot disclose their pay rates, however be assured they're paid over above the recommended living wage.” 

In response to someone asking what hours workers did, Glassons responded, “Our suppliers keep to their local labour laws. Work hours are no more than eight hours per day, and no more than 40 hours a week on average. They must have at least one day off per week. Any overtime must not exceed three hours a day and no more than 36 hours per month on average.”

Glassons also directed customers to its sourcing code of conduct on its site, which outlines the legal requirements for suppliers.

Requirements include no child labour, no forced labour, no discrimination and paying employees the minimum wage required by local law.

The retailer also says going forward, its supply chain information will be provided to Baptist World Aid for its ethical fashion report.

​ ​

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.


Foodstuffs’ Baden Ngan Kee has passed away

  • Who's Where
  • July 16, 2019
  • The Register team
Foodstuffs’ Baden Ngan Kee has passed away

Foodstuffs has announced that its former executive Baden Ngan Kee has passed away after a battle with lung cancer.

Read more

2 Cheap Cars fined $438,000 under the Fair Trading Act

  • News
  • July 14, 2019
  • The Register team
2 Cheap Cars fined $438,000 under the Fair Trading Act

Used car dealer 2 Cheap Cars has been fined $438,000 for its use of “warranty waiver” documents and marketing statements described as “deliberately misleading”.

Read more

Retail's new best friend

  • In association with the IHA Global Innovation Awards (GIA)
  • July 13, 2019
  • Anne Kong
Retail's new best friend

As the heart and soul of retailing further evolves, stores and the essence of shopping will continue to morph in unimaginable ways. However, amidst the storm of change, there is one aspect of shopping that remains pure, constant and motivational – the aspirational moment. Anne Kong, member of the GIA expert jury, shares her thoughts.

Read more

Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

Regional rollercoaster
What does retail look like in 2019 for ...
Concept to closet
Business coverage of New Zealand Fashion Week.
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
How to open a store
Sarah Dunn considers what it would take to ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...

Bendon looks to sell brands after financing falters

  • News
  • July 12, 2019
  • Radio New Zealand
Bendon looks to sell brands after financing falters

Bendon lingerie is looking to sell some of its brands as the future of the company becomes more uncertain.

Read more

Smirnoff Pure helps Kiwis discover local artists with Spotify partnership

  • News
  • July 11, 2019
  • Caitlin Salter
Smirnoff Pure helps Kiwis discover local artists with Spotify partnership

The music we love is made up of many influences, including where we live. In its latest campaign, Smirnoff Pure and YoungShand tapped into the unique vibes of New Zealand and set out to help Kiwis discover the music that moves the cities and suburbs they call home.

Read more

Outgoing Spark CEO Simon Moutter talks transformation, diversity and leaving a legacy beyond just metrics

  • News
  • July 11, 2019
  • Elly Strang
Outgoing Spark CEO Simon Moutter talks transformation, diversity and leaving a legacy beyond just metrics

Simon Moutter has just wrapped up a seven-year tenure at telecommunications company Spark. Under his rein, the changes the company has gone through are nothing short of radical, from its name (Telecom to Spark), to its operating model (traditional to agile), to its culture (publicly called out to inclusive) to its structure (one monopoly brand to many). Here, Moutter has a candid chat about his journey as CEO, the company's push to be a more diverse and inclusive workplace and how one of his biggest lessons learned was he couldn’t solve a cultural issue with processes and strategy.

Read more
Next page
Results for
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

The Register

Content marketing/advertising? Email or call 022 639 3004

View Media Kit