Close
 

Specsavers Gisborne wins the top prize in Retail NZ’s Top Shop awards

  • News
  • September 4, 2015
  • Sarah Dunn
Specsavers Gisborne wins the top prize in Retail NZ’s Top Shop awards

The awards were held at the  Air Force Museum of New Zealand in Christchurch last night, in conjunction with the Lower South Island finals, which took place immediately prior. Entertainer Lisa O’Neill MC’d the event.

O’Neill remarked before presenting the awards that some of the finalists scored 100 percent in the mystery shopping round, meaning not one mistake was made in the course of the judge’s shopping experience. “This is amazing in a retail environment, where anything can go wrong at any time,” she said.

In an emotional speech, Whittingham thanked Specsavers Gisborne’s staff. He said he and Richards had put a lot of work into customer service and the award validated this focus on staffing.

“This is all about them,  it isn’t just about us. They just blow me away every day.”

When Specsavers Gisborne won the Overall Regional Supreme Award for the Central North Island which qualified them for the nationals, Whittingham and Richards said that excelling in customer service was the main way to impress Gisborne people. They praised their tight-knit team.

At the finals in Christchurch, Whittingham also thanked his customers, describing the Gisborne community as wonderful: “Without them, we wouldn’t be here.”

He remarked that retailers worked extremely hard for their results.

“I used to think that retail was easy, just treat people how you’d like to be treated yourself. That’s not good enough now. We all do more than that.”

Retail NZ chief executive Mark Johnston says winning the National Supreme Awards is a tremendous achievement. The supreme award is sponsored by retail agency .99 and Retail NZ.

“The judges that visited the store were impressed by the very professional layout and look. The staff were friendly and made customers feel welcome and at ease, while providing excellent advice.”

Johnston says the Retail NZ Top Shop awards celebrate all those who have achieved retail excellence over the past year, and aim to lift the bar of retailing in New Zealand. He described the judging process which has been taking place over the past few months, in which the best stores are selected based on three rigorous rounds of judging – two in-store assessments and a panel selection, across a broad range of store types, including national chains and independent boutiques. The winners of the Retail Professional and Overall Supreme National Awards were selected from the 2015 regional winners announced at Top Shop events throughout the country over the past six weeks.

The Register covered every Top Shop event. You can find our stories here:

- Warehouse Stationery scoops the Upper North Island Top Shop Supreme Award
- First Samoan winner of the Top Shop People’s Choice Award
Think pink: Pinky’s Bargains wins People’s Choice award in Hamilton Top Shop
Customers’ energy drives Top Shop winners for the Lower North Island
- Green fingers the key to success for BeauKayes florist

Gore store Carvin Streetwear takes out Top Shop for the Lower South Island
Z Energy works its magic to score People’s Choice Award
Hair Products Online is the People’s Choice for Christchurch Top Shop awards
Joy ride: Avantiplus takes out the overall Upper South Island Top Shop Award

Gore clothing retailer Carvin Streetwear and Warehouse Stationery Royal Oak were both named runners up. Carvin’s manager, Jess Pulham, was joint winner of the prize for National Retail Professional of the Year with Rebekah Brown from Resene, Auckland.

The National Pureplay E-tailer award was also presented at the Top Shop awards evening and went to Wellington’s Beauty Bliss. Founder Toni Barrett spoke of how she came from a background in software development before pursuing her interest in makeup by setting up Beauty Bliss.

​ ​

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 

Thank you, next: Dunedin welcomes Ocho chocolate shortly after Cadbury's exit

  • News
  • November 16, 2018
Thank you, next: Dunedin welcomes Ocho chocolate shortly after Cadbury's exit

Less than a year after Cadbury announced its decision to move production out of Dunedin, the area has welcomed in its newest chocolate producing resident – Ocho.

Read more
 
 
Sponsored Content

International shipping - Here’s how to jump the queue

GoSweetSpot’s platform takes the guesswork out of freight services, whether your needs are local, international or both.

 
 

Pip Elliott to leave MPA

  • Who's Where
  • November 15, 2018
  • Caitlin Salter
Pip Elliott to leave MPA

Magazine Publishers Association executive director Pip Elliot has announced she will leave the position in December. Elliot joined the MPA in February 2015 and has been responsible for the day-to-day management of the industry body ever since.

Read more
 

Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
topics
Concept to closet
Business coverage of New Zealand Fashion Week.
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
How to open a store
Sarah Dunn considers what it would take to ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
Sisterhood
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 
Sponsored content

SongHubs: Supporting the next generation

SongHubs is a collaborative song writing program with the goal of supporting New Zealand music creators and encouraging collaboration. The program is supported by NZ ...

 
 

The Warehouse Group moves to include Alipay and UnionPay

  • News
  • November 15, 2018
The Warehouse Group moves to include Alipay and UnionPay

New Zealand's largest retailer, The Warehouse, is accepting a couple of alternative payment methods favoured by Asian customers, including UnionPay and Alipay.

Read more
 

300 bottles of beer on the wall: Grey Lynn gets new craft beer store

  • News
  • November 15, 2018
300 bottles of beer on the wall: Grey Lynn gets new craft beer store

Craft beer enthusiasts have been given a treat in the shape of Grey Lynn’s newest tenant, the Bottle Stop. One of Auckland’s most extensive range of craft beer under one roof.

Read more
 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email anita.hayhoe@icg.co.nz or call 022 639 3004

View Media Kit

}