Customers’ energy drives Top Shop winners for the Lower North Island

  • News
  • August 14, 2015
  • Sarah Dunn
Customers’ energy drives Top Shop winners for the Lower North Island

Team leader Christian Hamilton says his staff of six has a built-in advantage due to the nature of their offering: “Not many people come into a travel agent’s unhappy.”

He says the team feeds off the customer’s energy. It is important to remember that each holiday is special to that particular customer, Hamilton says.

“We’ve realised that the person who comes in to book a family holiday to the Gold Coast might have saved five years for that and it’s an amazing, once-in-a-lifetime trip.”

He recommends that other retailers should consider their philosophies and stick by them. Flight Centre Chews Lane’s philosophies include prioritising the customer’s needs; taking responsibility and owning their actions; incentivising one another, and striving for egalitarianism.

The team from Flight Centre Chews Lane

Retail NZ chief executive Mark Johnston said at the awards last night that the judges who visited Flight Centre Chews Lane were impressed the friendly and helpful staff and their excellent first-hand experience of the packages on offer.

“All the finalists and winners should be very proud of what they’ve achieved, but I offer a special congratulations to the team at Flight Centre Chews Lane, which took top honours against a tough pool of six finalists in the National/Multi-Store category, and was also awarded the title of Overall Regional Top Shop for the Central North Island,” Johnston said.

The category for the regional overall winner is sponsored by .99 and NZME. Advertising agency .99 has long specialised in retail. Its managing director Ben Goodale was a member of the judging panel.

“We applaud the Wellington Top Shop winners, all of whom demonstrated an abundance of expertise, innovation and success,” Goodale says.

The runner up for the overall winner category was Wellington’s Let Liv, a homewares and accessories store on Hunter St.

Selena Campbell from Feilding’s Rosebowl Café was named as the ServiceIQ Retail Professional of the Year for the Lower North Island.

She and the team from Flight Centre Chews Lane will compete against other regional winners for the National Supreme Awards in Christchurch on 3 September.

Full list of the Lower North Island winners:

Fashion & Footwear sponsored by The Register

Winner - Ziera Havelock North

Runner Up - Ziera Otaki

Health & Beauty sponsored by Retail NZ

Winner - Kd One Skincare & Cosmetics (Tawa)

Runner Up Studio 128 (Johnsonville)

Jewellery & Giftware sponsored by Union Pay

Winner - Grieve Diamond Jeweller (Hastings)

Runner Up - Silvermoon Porirua

Technology & Electronics sponsored by Rightway

Winner - Spark Willis St

Runner Up Spark Palmerston North Broadway

Small/Single-Store sponsored by Retail NZ

Winner - Made Marion (Wellington)

Runner Up - Parker Ferguson Studio (Wellington)

National/Multi-Store sponsored by Visa

Winner - Flight Centre Chews Lane (Wellington)

Runner Up Flight Centre Masterton

Food & Beverage sponsored by Meridian

Winner - Glengarry Kelburn

Runner Up - La Bella Italia (Petone)

Home & Garden sponsored by Westpac

Winner - Carpet Court Thorndon Quay

Runner Up - Wallace Cotton Napier

Lifestyle & Sports sponsored by Spark Business

Winner - Empire Skate & Street (Lower Hutt)

Runner Up - Hunting & Fishing Hutt Valley

Retail Professional sponsored by Service IQ

Winner - Selena Campbell - Rosebowl Café (Feilding)

Runner Up - Kalima Farris – The Pet Centre (Lower Hutt)

Single-Store Omnichannel sponsored by Mastercard

Winner - LET LIV (Wellington)

Runner Up - D.VICE (Wellington)

Multi-Store Omnichannel sponsored by Z Energy

Winner - Glengarry Kelburn

Runner Up - Kilt Wellington

Regional Overall Winner sponsored by.99 & NZME

Winner - Flight Centre Chews Lane(Wellington)

Runner Up - LET LIV (Wellington)

​ ​

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