Team leader Christian Hamilton says his staff of six has a built-in advantage due to the nature of their offering: “Not many people come into a travel agent’s unhappy.”
He says the team feeds off the customer’s energy. It is important to remember that each holiday is special to that particular customer, Hamilton says.
“We’ve realised that the person who comes in to book a family holiday to the Gold Coast might have saved five years for that and it’s an amazing, once-in-a-lifetime trip.”
He recommends that other retailers should consider their philosophies and stick by them. Flight Centre Chews Lane’s philosophies include prioritising the customer’s needs; taking responsibility and owning their actions; incentivising one another, and striving for egalitarianism.
Retail NZ chief executive Mark Johnston said at the awards last night that the judges who visited Flight Centre Chews Lane were impressed the friendly and helpful staff and their excellent first-hand experience of the packages on offer.
“All the finalists and winners should be very proud of what they’ve achieved, but I offer a special congratulations to the team at Flight Centre Chews Lane, which took top honours against a tough pool of six finalists in the National/Multi-Store category, and was also awarded the title of Overall Regional Top Shop for the Central North Island,” Johnston said.
The category for the regional overall winner is sponsored by .99 and NZME. Advertising agency .99 has long specialised in retail. Its managing director Ben Goodale was a member of the judging panel.
“We applaud the Wellington Top Shop winners, all of whom demonstrated an abundance of expertise, innovation and success,” Goodale says.
The runner up for the overall winner category was Wellington’s Let Liv, a homewares and accessories store on Hunter St.
Selena Campbell from Feilding’s Rosebowl Café was named as the ServiceIQ Retail Professional of the Year for the Lower North Island.
She and the team from Flight Centre Chews Lane will compete against other regional winners for the National Supreme Awards in Christchurch on 3 September.
Full list of the Lower North Island winners:
Fashion & Footwear sponsored by The Register
Winner - Ziera Havelock North
Runner Up - Ziera Otaki
Health & Beauty sponsored by Retail NZ
Winner - Kd One Skincare & Cosmetics (Tawa)
Runner Up Studio 128 (Johnsonville)
Jewellery & Giftware sponsored by Union Pay
Winner - Grieve Diamond Jeweller (Hastings)
Technology & Electronics sponsored by Rightway
Runner Up Spark Palmerston North Broadway
Small/Single-Store sponsored by Retail NZ
National/Multi-Store sponsored by Visa
Winner - Flight Centre Chews Lane (Wellington)
Food & Beverage sponsored by Meridian
Winner - Glengarry Kelburn
Runner Up - La Bella Italia (Petone)
Home & Garden sponsored by Westpac
Winner - Carpet Court Thorndon Quay
Runner Up - Wallace Cotton Napier
Lifestyle & Sports sponsored by Spark Business
Retail Professional sponsored by Service IQ
Runner Up - Kalima Farris – The Pet Centre (Lower Hutt)
Single-Store Omnichannel sponsored by Mastercard
Runner Up - D.VICE (Wellington)
Multi-Store Omnichannel sponsored by Z Energy
Runner Up - Kilt Wellington
Regional Overall Winner sponsored by.99 & NZME