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Make sure surcharges are clearly indicated, says Commerce Commission

  • News
  • April 2, 2015
  • Sarah Dunn
Make sure surcharges are clearly indicated, says Commerce Commission

“However, if a surcharge is applied, it must be clearly disclosed and the reasons must not mislead customers.”

She says businesses must describe the reasons for their surcharge accurately and not mislead shoppers or they could risk breaching the Fair Trading Act.

“For example a business must not claim their surcharge on Easter Sunday is because it is a public holiday, as the only public holidays over the Easter weekend are Good Friday and Easter Monday,” Rawlings says.

The Commerce Commission will be encouraging consumers who feel that they have been misled by a surcharge to contact it.

Most retailers are banned from trading on Good Friday and Easter Sunday.  According to Retail NZ, shops such as dairies, service stations, souvenir shops, duty free stores, stores selling food ready to be eaten, bookstalls at public passenger transport terminals, pharmacies and shops at genuine exhibitions and shows may open. There is also a special provision for garden centres to open on Easter Sunday.

Unless a shop is specifically exempted, it is an offence to open on a non-trading day. Offenders are liable to prosecution and a $1,000 fine.

Retail NZ has called for a review on the laws. Chief executive Mark Johnston said yesterday that the many exemptions do not make sense in a modern trading environment and render the law “meaningless.”

“A corner dairy can open, but not a supermarket.  You can go shopping in Queenstown or Taupo, but not Wanaka or Rotorua.  A shop can be filled with workers packing Internet orders – but it can’t open the front door to the public.  None of these restrictions make sense in 2015.”  

Johnston acknowledged that not everyone wanted to shop or work during their public holidays, but said shopping was considered a family pastime by may New Zealanders. He pointed out that anyone could shop on the internet over the long weekend anyway.

Retail NZ will be writing to the government asking it to address the current law.  Johnston said he hoped changes could be implemented before next Easter.

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Foodstuffs’ Baden Ngan Kee has passed away

  • Who's Where
  • July 16, 2019
  • The Register team
Foodstuffs’ Baden Ngan Kee has passed away

Foodstuffs has announced that its former executive Baden Ngan Kee has passed away after a battle with lung cancer.

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2 Cheap Cars fined $438,000 under the Fair Trading Act

  • News
  • July 14, 2019
  • The Register team
2 Cheap Cars fined $438,000 under the Fair Trading Act

Used car dealer 2 Cheap Cars has been fined $438,000 for its use of “warranty waiver” documents and marketing statements described as “deliberately misleading”.

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Retail's new best friend

  • In association with the IHA Global Innovation Awards (GIA)
  • July 13, 2019
  • Anne Kong
Retail's new best friend

As the heart and soul of retailing further evolves, stores and the essence of shopping will continue to morph in unimaginable ways. However, amidst the storm of change, there is one aspect of shopping that remains pure, constant and motivational – the aspirational moment. Anne Kong, member of the GIA expert jury, shares her thoughts.

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Bendon looks to sell brands after financing falters

  • News
  • July 12, 2019
  • Radio New Zealand
Bendon looks to sell brands after financing falters

Bendon lingerie is looking to sell some of its brands as the future of the company becomes more uncertain.

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Smirnoff Pure helps Kiwis discover local artists with Spotify partnership

  • News
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The music we love is made up of many influences, including where we live. In its latest campaign, Smirnoff Pure and YoungShand tapped into the unique vibes of New Zealand and set out to help Kiwis discover the music that moves the cities and suburbs they call home.

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  • News
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