Close
 

Make sure surcharges are clearly indicated, says Commerce Commission

  • News
  • April 2, 2015
  • Sarah Dunn
Make sure surcharges are clearly indicated, says Commerce Commission

“However, if a surcharge is applied, it must be clearly disclosed and the reasons must not mislead customers.”

She says businesses must describe the reasons for their surcharge accurately and not mislead shoppers or they could risk breaching the Fair Trading Act.

“For example a business must not claim their surcharge on Easter Sunday is because it is a public holiday, as the only public holidays over the Easter weekend are Good Friday and Easter Monday,” Rawlings says.

The Commerce Commission will be encouraging consumers who feel that they have been misled by a surcharge to contact it.

Most retailers are banned from trading on Good Friday and Easter Sunday.  According to Retail NZ, shops such as dairies, service stations, souvenir shops, duty free stores, stores selling food ready to be eaten, bookstalls at public passenger transport terminals, pharmacies and shops at genuine exhibitions and shows may open. There is also a special provision for garden centres to open on Easter Sunday.

Unless a shop is specifically exempted, it is an offence to open on a non-trading day. Offenders are liable to prosecution and a $1,000 fine.

Retail NZ has called for a review on the laws. Chief executive Mark Johnston said yesterday that the many exemptions do not make sense in a modern trading environment and render the law “meaningless.”

“A corner dairy can open, but not a supermarket.  You can go shopping in Queenstown or Taupo, but not Wanaka or Rotorua.  A shop can be filled with workers packing Internet orders – but it can’t open the front door to the public.  None of these restrictions make sense in 2015.”  

Johnston acknowledged that not everyone wanted to shop or work during their public holidays, but said shopping was considered a family pastime by may New Zealanders. He pointed out that anyone could shop on the internet over the long weekend anyway.

Retail NZ will be writing to the government asking it to address the current law.  Johnston said he hoped changes could be implemented before next Easter.

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 
Sponsored content

How eCard Solutions is boosting sustainability with recyclable gift cards

Consumers, for some time now, have been looking at their consumption of plastic. Single-use plastic shopping bags were banned in New Zealand during July 2019 ...

 
 

My feet and I are begging Ziera to pull through

  • Opinion
  • October 4, 2019
  • Sarah Dunn
My feet and I are begging Ziera to pull through

New Zealand heritage footwear retailer Ziera has gone into voluntary receivership. NZ Retail and The Register editor and associate publisher Sarah Dunn considers its place in the market and what needs to happen for it to return to form.

Read more
 
 

Genoapay enjoys strong growth in New Zealand

  • News
  • October 3, 2019
  • The Register team
Genoapay enjoys strong growth in New Zealand

As buy now pay later services continue to grow in popularity, Latitude Financial has announced that its digital payments platform Genoapay has partnered with 26 merchants.

Read more
 

Social scoreboard

Zavy and The Register have worked together to create a scoreboard that compares how the top 25 traditional media advertising spenders in New Zealand have performed on social media over the past 30 days, updated in real time.

 
topics
Concept to closet
Business coverage of New Zealand Fashion Week.
Regional rollercoaster
What does retail look like in 2019 for ...
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
The future is bright
We spoke with four retailers in their twenties ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
How to open a store
Sarah Dunn considers what it would take to ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
Sisterhood
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 

Hallenstein Glassons posts $29m profit for the year

  • News
  • October 3, 2019
  • Radio New Zealand
Hallenstein Glassons posts $29m profit for the year

Hallenstein Glassons has had a modest lift in sales and profits, helped by growth in Australia and online sales.

Read more
 
 

Five things companies should consider before they scale up

  • Opinion
  • October 3, 2019
  • Ben Kepes
Five things companies should consider before they scale up

Ben Kepes is a technology analyst, commentator and consultant. His commentary has been widely published in such outlets as Forbes, Wired and The Guardian, while he has also been an investor in a large number of early-stage technology start-ups across three continents and has had successful exits to listed and privately held companies in Canada, the US, and the UK. He currently sits on the boards of a number of non-profit, privately held and listed companies in New Zealand and the UK and has won a number of accolades, including being a recipient of the Sir Peter Blake Leadership Award in 2016. Here, he shares five things companies should consider before they scale up.

Read more
 

Countdown celebrates its top suppliers

  • News
  • October 3, 2019
  • The Register team
Countdown celebrates its top suppliers

In its annual supplier awards this week, Countdown has highlighted its top suppliers.

Read more
 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email anita.hayhoe@icg.co.nz or call 022 639 3004

View Media Kit

}