A new Retail Guide to the Global Customer Experience Benchmarking Report shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers have the ambition to improve their CX strategies and recognise that organisational change is essential to make improvements the NTT Ltd study finds. The reports […]

In partnership with TechCollect NZ, Noel Leeming is set to trial a free e-waste recycling programme at 16 of its participating stores nationwide. Customers and small businesses can take e-waste including printers, computers, laptops and tablets, as well as peripherals such as keyboards, mice, power supplies, monitors, copiers, scanners and multifunction printers and cameras to […]

As a result of the global pandemic, retailers are increasing their online store capacities so consumers can shop from the comfort of their homes. We ask New Zealand lipstick guru Karen Murrell how the pandemic has changed lipstick retail. Of course, sales patterns have changed in regions where people are wearing masks daily. Murrell has […]