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The new year is in full swing, and with 2016 comes developments in technology which will change the way we conduct and manage training.

How time flies. The ever constant pressure of hiring escalates and heralds the coming of Christmas. It seems like only a few weeks ago

Picture this: You’re working in a busy retail store and you’ve been positioned toward the front of the store to meet and greet customers.

In her 'Retail rogues' story, Jai Breitnauer looked at how to handle five types of tricky employee. Here are the main players in New

Here's a case study from Jai Breitnauer's 'Retail rogues' investigation into retail training. In it, Max Fashions updates its training programme across hundreds of

When it comes to training staff, you’ve got to invest to get the best. Jai Breitnauer asks a panel of experts about the types

Training is vital to a strong retail operation. In her 'Retail rogues' story, Jai Breitnauer looked at how to handle five types of tricky