In a retail environment customer service is key. Sometimes it’s even the reason why a sale goes through, or the customer walks out empty handed. In recent years retailers have been turning to different technology platforms to help equip their sales forces with tools to
Auckland's three day Lockdown that occurred earlier this month has made a clear impression on Paymark's retail spending figures. While only Auckland moved into Level 3 Lockdown, the impact was felt across the country. Looking at the five-day period bracketing the Lockdown (the day before,
Renowned retailer H&M is once again proving their commitment to sustainable fashion with the introduction of its brand new concept, Innovation Stories. The concept will see a range of collections launch throughout 2021, each celebrating forward-thinking sustainability processes. H&M creative advisor, Anne-Sofie Johansson, says the
Statistics New Zealand has released its retail trade survey for the December 2020 quarter, showing that robust sales of vehicles, hardware supplies and electrical items contributed to the rise of total retail values. This comes after a spending surge in the September 2020 quarter sales. Total retail
A new Retail Guide to the Global Customer Experience Benchmarking Report shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers have the ambition to improve their CX strategies and recognise that organisational change is essential
In partnership with TechCollect NZ, Noel Leeming is set to trial a free e-waste recycling programme at 16 of its participating stores nationwide. Customers and small businesses can take e-waste including printers, computers, laptops and tablets, as well as peripherals such as keyboards, mice, power
As a result of the global pandemic, retailers are increasing their online store capacities so consumers can shop from the comfort of their homes.We ask New Zealand lipstick guru Karen Murrell how the pandemic has changed lipstick retail. Of course, sales patterns have changed in
Despite initial positive interest from a number of parties, a sale of Nido as a going concern has been unable to be achieved. The receivers will now commence a closing down sale of the store and its stock, with doors expected to close in as
2021 marks the 32nd year of the MLT Hokonui Fashion Design Awards, the longest running fashion design awards of its kind in New Zealand. Born in 1988, the awards bring recognition to the aspiring fashion designers of New Zealand, giving them the platform to showcase their designs
ecostore has introduced its first ever refillable aluminium bottles for hand and dish wash products in the aim of tackling New Zealand's single use plastic waste pollution and emissions. Designed for reusing and refilling time and time again, the new ecostore Refill Bottle is made