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HomeNEWSCustomer convenience: Countdown trials the country’s first robotic locker

Customer convenience: Countdown trials the country’s first robotic locker

This week, Countdown will trial the country’s first robotic temperature controlled locker in the aim to bring extra convenience to customers.

Countdown Cambridge and Countdown Pukekohe South will be trialling the lockers, which were chosen due to a massive increase in demand for Pick up orders in the last year.

The impressive 10sqm units can hold more than 30 customer orders at a time. Countdown’s personal shopper team place the orders in the temperature controlled sections, which are then sorted and dispensed automatically when a customer enters their unique code.

Countdown’s general manager brand and CountdownX, Sally Copland, says the robotic Pick up option is another step in the supermarket’s quest to increase convenience for Kiwi shoppers.

“Demand for both delivery and Pick up has rapidly increased prompting us to look into self service options to have Pick up orders ready in a matter of seconds.

“Launching this technology in New Zealand is exciting for our customers but what’s even more exciting is what it could mean for the future of grocery in New Zealand.”

Looking to the future, Copland says she could see the compact units installed at transport hubs, small city-central nooks and other handy locations to bring the supermarket to customers while they’re on the go.

The initiative follows a long list of convenience options Countdown has put in place, including the recent automated self-serve frozen, fresh and dry eLockers, already installed in the car parks of it’s Auckland City, Newtown and Takapuna stores.

Orders for the robotic lockers will continue to be picked by Countdown’s dedicated personal shopping team who will load the groceries ahead of customers’ chosen collection time.

“Our personal shoppers are fantastic, they’re trained to pick groceries as if they were shopping for their own family so our online customers know they’re getting the best of the best,” says Copland.


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