HomeNEWSMitre 10 optimises its omnichannel customer experience

Mitre 10 optimises its omnichannel customer experience

New Zealand’s largest home improvement retailer Mitre 10 has announced it will be working with Reflexis Systems (now part of Zebra Technologies) in order to deliver a frictionless omnichannel customer experience.

Reflexis Systems, a leading provider of intelligent workforce management and execution solutions, works with multi-site businesses in retail, food service, hospitality and banking. To increase its operational efficiency, Mitre 10 has selected Reflexis Real-Time Task Manager, Reflexis Q-Walk and Reflexis Mobility to simplify work, enhance front-line communication and empower productivity.

Chief operating officer at Mitre 10, Andrea Scown says Reflexis Systems was chosen due to its world class Reflexis One platform and and history of supporting large retailers across the world.

“We have confidence these advanced software solutions will facilitate superior communication by creating a direct feedback loop between stores and our support center, particularly around implementation of new initiatives. All of these details will make it easier to do business across the co-operative.” 

With 6000 team members across 84 stores, Mitre 10 will leverage Real-Time Task Manager’s simplified processes, built-in intelligence and intuitive mobile-first interface to increase its transparency and Communication business wide. The mobile Q-Walk solution will be used by the retailer’s field management team for enabling more efficient collaboration amongst team members, allowing them to spend more time with customers.

“Reflexis Real-Time Task Manager and Q-Walk will empower Mitre 10 to simplify work throughout the organisation, enabling store associates to elevate the customer experience,” said Suresh Menon, senior vice president and general manager for Software Solutions, Zebra Technologies. 

“Our technology will serve as a cornerstone of its modernisation project and further establish Mitre 10 as a leader in the home improvement industry.” 

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