HomeNEWSMastercard offers increased support for fraud and chargeback disputes

Mastercard offers increased support for fraud and chargeback disputes

Retailers have had to quickly adapt to a new way of consumption as Covid-19 changes operation abilities. To counteract the expected increase of disputes, chargebacks and fraud, Mastercard has made free its Ethoca Alerts service.

Mastercard’s fraud and chargeback dispute resolution service, Ethoca Alerts, will be available to all retailers until July 31, 2020 and is a way to identify, manage and resolve fraud and chargeback disputes.

In the past 12 months, Ethoca Alerts has helped businesses around the world prevent more than 7 million chargebacks and nearly NZ $334 million worth of fraud.

Ruth Riviere, country manager, Mastercard New Zealand and the Pacific Islands said: “Mastercard is committed to exploring new ways to support its customers and community as everyone faces the ongoing challenges presented by COVID-19. Fraud and chargebacks can often incur significant costs to retailers of all sizes and the impact of these issues is only heightened in the current climate. As Mastercard continues on its mission to empower retailers both small and large to navigate this new normal, Mastercard is proud to play a part in helping local businesses tackle this issue so they can focus on what they do best.”

More information available here.

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