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Who won the Retail NZ Summit awards?

Retail NZ’s inaugural summit and SME forum ended with a gala dinner and awards ceremony celebrating New Zealand’s best retailers.  Retail NZ chief executive Greg Harford congratulated all the winners, runners-up and highly commended retailers who featured, saying it was “great to see so many excellent retailers shining through”.

“Forme Spa & Wellbeing’s Parnell Store has been named overall Supreme Large Retailer as well as winning the Customer Experience Award (Large Retailer), while Black Door Gallery has been named Overall Supreme Small Retailer, as well as taking the honours in the Visual Merchandising Award,” Greg Harford, Retail NZ’s Chief Executive said today.

“The Supreme Award winners faced strong competition from other retailers in the nationwide competition to find the best of the best.  Retail is a really competitive business, and successful retailers need to offer a great customer experience, innovate continuously, invest in their people and increasingly work seamlessly across digital and physical channels.  The judges of the 2019 Retail NZ Awards were impressed with the offerings of all our finalists, and the entries show that outstanding retail experiences are alive and well right throughout New Zealand.

“Wellington e-commerce retailer adulttoymegastore.co.nz won the Omnichannel Award with its digitally-focused offering; while Hair Art & Beauty of Christchurch took out the Investment in People Award; and Auckland’s The Beer Spot won the Innovation Award.  The Customer Experience Award (Small Retailer) was won by The Christmas Hut, of Christchurch.

“Queenstown’s NZ Direct store won the much-coveted People’s Choice Award, against strong competition from Not Socks of Christchurch and Craze Fashion of Kaiapoi.”

Customer Experience Award – Small Retailer

Winner: The Christmas Hut, Christchurch

Runner-up: Eyebright Country Store, Nelson

Highly Commended: Pic’s Peanut Butter World, Nelson

Customer Experience Award – Large Retailer

Winner: Forme Spa & Wellbeing, Parnell

Runner-up: Glengarry Victoria Park, Auckland

Highly Commended: Crystal Laundromat, Massey

Investment in People Award

Winner: Hair Art & Beauty, Christchurch

Runner-up: Global Baby, Auckland

Highly Commended: Glengarry Victoria Park, Auckland

Innovation Award

Winner: The Beer Spot, Auckland

Runner-up: Vines Village Café, Blenheim

Highly Commended: Untouched World, Wanaka

Visual Merchandising Award

Winner: Black Door Gallery, Auckland

Runner-up: Miller Road Fragrance Studio, Auckland

Highly Commended: Bianca Lorenne, New Plymouth

Omnichannel Award

Winner: adulttoymegastore.co.nz

Runner-up: Showcase Jewellers, Te Awamutu

Highly Commended: Devonport Chocolates, Auckland

People’s Choice Award

Winner: NZ Direct, Queenstown

Runner-up: Not Socks, Christchurch

Highly Commended: Craze Fashion, Kaiapoi

Supreme Award:

Best Overall Large Retailer – Forme Spa & Wellbeing, Parnell

Best Overall Small Retailer – Black Door Gallery, Auckland

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