Anya Anderson, founder of Red Seed Training, isn’t surprised that supporting staff can be a difficult process to get right. Yet the recruitment specialist stresses the importance on how investing in your staff is an investment in your business.
Anderson says there are a few main issues that arise when staff move through the business and says that although a staff member may fit the role, doesn’t mean they don’t need training to adapt to it also.
“Historically people have moved up in roles because they were good salespeople, but the skill set as a manager is completely different to that of a sales role. Salespeople are not often taught how to manage a team or set expectations or coach others, if you’re not taught those skills it’s hard to communicate them across a team.”
She says that often lack of development in roles is a main issue of supporting staff, saying problems arise when people are left to their own devices.
“All the way up organisations right through to executive, there is not a lot of support for people. Typically, people are left to their own devices, most people fall on their feet, but some will not. And that is always seen in the results of the store.”
According to the employee cost calculator, an average minimum-wage retail staff will cost you on average;
- $500 in recruitment fees
- $4,800 in set up and training costs
- $41,977 as a ballpark estimate for first year employment costs
With training costs coming in high, its important that they’re taken seriously.
Anderson says that supporting staff through training and mentorship can decrease sick days, increase loyalty to the company, and provide a return on investment as staff align their own values with the companies.
“Coaching builds a much stronger relationship between managers and team members. So, you’re building loyalty there, and therefore you can create a different environment for that team member and that impacts on whether they want to be at work or not.”
Anderson says the move to support staff is a simple one and involves the first step of just checking in with employees.
“It’s about investing in your people. It can just be about having conversations and checking in with people. Making sure that you are taking the time to show this support.”