The days of opening a cash drawer to record a sale and doing the bookkeeping in a literal book are long behind us. Caitlin Salter examines how retailers are recording more information about customers than ever before, and how they're using that data to help
Coffee-pod retailer Nespresso has opened a new concept store in the Auckland suburb of Albany which aims for an immersive shopping experience. The boutique, which opened in December 2017, boasts an experiential design and virtual queuing system.
As part of a recent feature series on Amazon's Australian launch, our panel of retail experts - Massey University’s Professor Jonathan Elms; Sell Global’s Hamish Conway and Retail X’s Juanita Neville-Te Rito – each offered detailed advice on how retailers should adapt their offering
The Trade Me marketplace is easily New Zealand’s largest online retailer. Courtney Devereux talks to chief executive Jon Macdonald about the strong community that has made its mark on New Zealand, and how a deep understanding of Kiwis helps the business strong against international competition.