When Australian-owned electronics retailer Dick Smith went into receivership in January 2016, receiver Ferrier Hodgson drew widespread condemnation after announcing that customers’ vouchers, deposits and deliveries would not be honoured. The company’s Facebook page was filled with complaints, and Consumer NZ subsequently issued a warning to consumers about its online sale through the NZ Herald. Consumer chief executive Sue Chetwin saying that given Dick Smith’s attitude to gift cards and deposits, she felt shopping online with the company would be risky.
Receivers Conor McElhinney and Kare Johnstone of McGrathNicol were appointed yesterday for the UK chain. Topshop opened its first New Zealand store in Auckland’s CBD in March 2015, followed by a second store in Wellington late last year.
The receivers have confirmed that gift cards issued by Top Retail trading under the Topshop/Topman brands are able to be used by customers under the company’s usual gift card terms and conditions, while the stores remain open and trading under the control of the receivers.
The redemption of gift cards has been made possible through the support of the shareholders, say McElhinney and Johnstone. The gift cards may be used at both the Auckland and Wellington stores while these remain open for trading.
“You’d have to have an assurance from Dick Smith that the products you bought you were actually going to get,” Chetwin says.