Most New Zealanders understand that the value of our currency, the NZ dollar, plays an important part in the performance of our economy - including retail. Roger Kerr, PwC partner and treasury advisory specialist, takes a closer look at currency.
Around four years after revamping its brand, Z Energy has released a campaign, via Assignement Group and Robber’s Dog, that touches on the four concepts integral to the brand. “This is the biggest refresh of the brand since it was re-launched in 2012,” says Z
Who said the customer is always right? For years customer service workers have had to deal with rude customers, receiving abuse with smiles on their faces, because of that silly old saying which has been beaten into them by their superiors. But Tesla has just
Kiwi mum Courtney Davidson has a blog, Raising Queens, about family life with her two young daughters. Like a lot of other children, they love the Disney movie 'Frozen' and playing with dolls, but Davidson is frustrated with how difficult it is to find brown-skinned
Mark Johnston is to leave Retail NZ for a position as director of international business at Weltec / Whitireia New Zealand. He will remain with the trade association until the beginning of March.
Not so long ago, online shopping was being touted as the future of the retail industry, with many predicting bricks and mortar would be killed off. Yet it seems the tables have turned, with ecommerce giant Amazon recently opening a bricks and mortar store. We
A new report into omnichannel use from software solutions provider CitiXsys has good news and bad news for Kiwi retailers. The good? We’re about on par with Australia in terms of the rate at which omnichannel’s been adopted by retailers. As for the bad -
Hands up who's got a handbag or wallet full of receipts? You hand them to the customer at the end of each transaction, and the customer mindlessly keeps them. They surface days or weeks later as a reminder of the purchase, and are perhaps briefly
The media is often an industry feared by businesses, when in reality, having a relationship with it can have many benefits. Media coverage can generate buzz, raise awareness about yur brand, drive traffic and sales, as well as boost credibility. Vend's retail expert, Francesca Nicasio,