A recall on a line of dehumidifiers sold in 2013 has been re-released to capture consumers who may be pulling them out of storage in response to recent bad weather. It was discovered in August 2014 that the capacitor in Nouveau 16L electronic dehumidifiers can overheat and pose a fire risk.
The 2013 Nouveau 16L electronic dehumidifier – model NH-DB16E with the date code 0213 – is the affected product. It was sold in New Zealand only through Mitre 10 and Mitre 10 Mega, and supplied by CDB.
Mitre 10 general manager marketing Dave Elliott says the fault is limited only to the 2013 model.
“Winter is the time when many dehumidifiers come out of the cupboard and can be left on for a long time, so we are asking home-owners to make sure the model they have is safe,” says Elliott.
At the time of the initial recall, Consumer NZ urged shoppers to stop using their Nouveau dehumidifier and to not return it to the store. Instead, contact CDB for instructions on how to receive a replacement dehumidifier. Phone 8am-5pm Monday-Friday on 0800 232 633 or email email@example.com.
Important non-food recalls from the last year to date include jeans from Cotton On and The Iconic which may contain a carcinogenic dye and teddy bears distributed through hospitals by Phil&Teds which may pose a choking hazard. Baby products chain Baby City appeared in court earlier this month in relation to two models of cot which breached safety standards.
Retailers conducting a product recall need the following information:
- A nominated individual to coordinate the recall
- Distribution details – how many units imported/manufactured and sold and where they went
- A remedy – will you refund, replace, or repair the product? Make sure that you have sufficient quantities of any replacement product or additional parts. You will need to know when these will be available.
- Monitoring systems – to record/track the remedy rate so you can session the progress of the recall and work out whether further action is necessary.
More on coordinating recalls can be found here.