No matter how much money a customer has, they can still be denied a product by a company.
At least, that was the case with a venture capitalist who wrote a scathing blog post about car company Tesla. The man found his order for the latest Tesla car had been cancelled.
The man involved, Stewart Alsop, critiqued Tesla CEO Elon Musk in a blog post for starting the launch event for its new car, Model X, two hours late and not providing food.
“So, at 9:00pm, two hours after arriving mostly just to see a Model X up close, I left. I was angry. (Not to mention I was hungry, since you didn’t even provide real food during dinner time!) I feel like I was mislead and mistreated.”
He ended the piece with, “It would still be nice if you showed some class and apologized to the people who believe in this product.”
Apparently, Tesla didn’t take kindly to Aslop’s complaints and instead removed him from the waiting list for the exclusive car.
Aslop wrote in a follow up post that Musk called him and told him he was not comfortable with having Aslop own a Tesla car.
“I must also admit that I am a little taken aback to be banned by Tesla. When I wrote a blog post about my BMW X1 called “My Car Makes Me Feel Stoopid”, the CEO of BMW didn’t take the car back. And in the many articles and posts I have written criticizing products, companies and people, I have never been banned from doing business with any of the companies!”
What’s the lesson here? Even the rich and famous can be barred from buying a product if they’re too rude.