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At Westfield’s retail breakfast seminar yesterday, retail futurist Howard Saunders revealed that the reason business has become so difficult is because the apocalypse has occurred. Retailers are now operating in a post-apocalyptic climate, and their customers are no longer shoppers but high-minded heroes.

Those who are filled with rage at the mere thought of lining up behind a bunch of strangers are bringing it upon themselves, according to queue theorists. There are more effective ways of queuing than the standard several smaller queues method, but customers aren’t inclined

This year’s retail wages survey indicates that those working in ecommerce and digital marketing spaces are scooping up the highest pay rates. Retail NZ, which has compiled these surveys since 1993, says this represents the resources that retailers continue to put into their online channels.