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Home2015September (Page 5)

At Westfield’s retail breakfast seminar yesterday, retail futurist Howard Saunders revealed that the reason business has become so difficult is because the apocalypse has occurred. Retailers are now operating in a post-apocalyptic climate, and their customers are no longer shoppers but high-minded heroes.

Those who are filled with rage at the mere thought of lining up behind a bunch of strangers are bringing it upon themselves, according to queue theorists. There are more effective ways of queuing than the standard several smaller queues method, but customers aren’t inclined