Close
 

Oxipay and Q Card provider FlexiGroup appoints new chief customer officer

  • Who's Where
  • October 26, 2017
  • Sarah Dunn
Oxipay and Q Card provider FlexiGroup appoints new chief customer officer

FlexiGroup New Zealand has intensified its focus on customer-centricity in the payments industry by appointing Tim McFarlane to the newly-created role of chief customer officer. The company has a number of retail finance products in its stable, including Q Card, buy-now-pay-later product Oxipay, and the Farmers Card.

McFarlane comes to the role having held positions as chief marketing officer with both Paymark and GeoOp. He also spent five years at Vodafone, including several as its principal go to market manager for Europe.

McFarlane will start his role at FlexiGroup from November 16.

FlexiGroup chief executive Chris Lamers says great customer experience is about delivering simple and effective products and services that work for the customer.

“There’s a lot of talk about customer-centricity in the industry and the role technology plays in the future of customer experience. While there is no doubt that investing in technology is critical for organisations to evolve, what’s equally important is getting the fundamentals of today right and making sure the customer gets what the customer really wants – not what organisation ‘thinks’ the customer wants.

“With finance and payments, there are a number of things people universally love and want including no interest, no fees and flexibility to manage payments – all of this boils back to three things: giving the customer choice, control and certainty.

“Tim has a strong suite of expertise to drive FlexiGroup’s vision to deliver outstanding customer experiences through the products and services we provide and we’re thrilled to have him join the FlexiGroup family.”

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 
 
 

Retail NZ calls for national rules around Easter trading

  • News
  • May 22, 2018
Retail NZ calls for national rules around Easter trading

A recent report carried out by Retail NZ has shown that council changes surrounding Easter trading was well received by both shoppers and workers. The report shows a strong lean towards councils opting to allow retailers to open or not during the holiday.

Read more
 
 
Sponsored content

Retention in Retail

Retail is known for having a high staff turnover, which can be costly and damaging to your brand. How do you turn this around and ...

 
topics
Town centres
A positive retail environment over the past 12 ...
Amazon Arrival
Keeping up with all things Amazon as it ...
The Retail Yearbook 2017
As we battle our way through the busiest ...
Hospitality enhancing retail
Some think food and integrated hospitality offerings will ...
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
How to open a store
Sarah Dunn considers what it would take to ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
All things to all people
Kiwi retailers share their omnichannel strategies.
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Sisterhood
Women in retail help one another. We spoke ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 

Kiwi Property gains altitude in annual report

  • News
  • May 21, 2018
Kiwi Property gains altitude in annual report

An ongoing ability to connect with customers on a social level has been hailed as one of the reasons for Kiwi Property’s impressive financial growth for the last year. The report shows a record $1.8 billion in retail sales across the portfolio.

Read more
 
 

The Warehouse Group switches to compostable bags

  • News
  • May 21, 2018
  • Sarah Dunn
The Warehouse Group switches to compostable bags

Following the lead of retailers like Mitre 10, Countdown and New World, The Warehouse Group is transitioning into offering fully compostable bags across the entire company. This means 254 stores from the red sheds; Warehouse Stationery; Noel Leeming and Torpedo7 will no longer offer petroleum-based plastic bags.

Read more
 

Deadly Ponies debut appearance

  • News
  • May 18, 2018
  • Sarah Pollok
Deadly Ponies debut appearance

New Zealand’s luxury leather accessories brand, Deadly Ponies, continues to make waves in the fashion world. Now impressing designers and industry icons alike at its debut in the Australian Mercedes-Benz Fashion Week.

Read more
 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email anita@tangiblemedia.co.nz or call 022 639 3004

View Media Kit

}