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Oxipay and Q Card provider FlexiGroup appoints new chief customer officer

  • Who's Where
  • October 26, 2017
  • Sarah Dunn
Oxipay and Q Card provider FlexiGroup appoints new chief customer officer

FlexiGroup New Zealand has intensified its focus on customer-centricity in the payments industry by appointing Tim McFarlane to the newly-created role of chief customer officer. The company has a number of retail finance products in its stable, including Q Card, buy-now-pay-later product Oxipay, and the Farmers Card.

McFarlane comes to the role having held positions as chief marketing officer with both Paymark and GeoOp. He also spent five years at Vodafone, including several as its principal go to market manager for Europe.

McFarlane will start his role at FlexiGroup from November 16.

FlexiGroup chief executive Chris Lamers says great customer experience is about delivering simple and effective products and services that work for the customer.

“There’s a lot of talk about customer-centricity in the industry and the role technology plays in the future of customer experience. While there is no doubt that investing in technology is critical for organisations to evolve, what’s equally important is getting the fundamentals of today right and making sure the customer gets what the customer really wants – not what organisation ‘thinks’ the customer wants.

“With finance and payments, there are a number of things people universally love and want including no interest, no fees and flexibility to manage payments – all of this boils back to three things: giving the customer choice, control and certainty.

“Tim has a strong suite of expertise to drive FlexiGroup’s vision to deliver outstanding customer experiences through the products and services we provide and we’re thrilled to have him join the FlexiGroup family.”

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Kimberlys will be gone by Sunday

  • News
  • December 11, 2017
  • Sarah Dunn
Kimberlys will be gone by Sunday

Womenswear company Kimberlys was founded in 1983, but it won’t see out the end of 2017 before folding. It went into receivership in October and as a buyer has failed to come forward, all remaining Kimberlys stores will close on December 17.

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In store music matters

  • In Association with OneMusic
  • December 11, 2017
In store music matters

Music. It’s always there, but it’s not often we stop to think about the effect it has on our environment. Mark Cowie, New Zealand operations manager for Recycle Boutique talks about how they use music targeted to their demographic to add to the in-store experience.

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Oroton luxury bags put into administration

  • News
  • December 8, 2017
Oroton luxury bags put into administration

Oroton Group, owners of luxury accessories chain Oroton, entered the brand into administration at the end of November. The chain is set to operate as usual until a decision is reached regarding the brand's future.

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