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Mark Powell joins the Stihl Shop board of directors

  • Who's Where
  • August 18, 2017
  • Sarah Dunn
Mark Powell joins the Stihl Shop board of directors

Former The Warehouse Group chief executive Mark Powell has joined the Stihl Shop retail network’s board of directors. He is now an independent member on Stihl Shop’s advisory board. Stihl Shops are stockists of Stihl products such as chainsaws, lawn mowers and other power tools.

Powell departed TWG in 2016 to join Massey University in a part-time role as its first CEO-in-residence, increase his involvement in the faith-based non-profit sector, and enjoy some time for personal development. Among his current directorships, Powell is a non-executive director of the JB Hi-Fi Retail Group and Trinity Lands.

Stihl Ltd managing director, James Bibby, says Powell will provide invaluable insight to the group’s advisory board. The Stihl Shop has 66 independently-owned retail stores around New Zealand and saw growth of 13 percent last year. Employing over 270 staff within the group, its total turnover is $120 million.

“The Stihl Shop retail network has achieved impressive scale over a relatively brief period,” says Bibby. “So it’s great to have someone of Mark’s caliber and expertise to call upon to assist us in the next phase of our market development. Having led one of our country’s largest and most high-profile businesses, Mark obviously knows what it takes to be successful in a multi-outlet retail environment.”

Powell says he’s excited by the prospect of learning from the successes of Stihl Shop.

“Stihl Shop is Consumer NZ’s most trusted retailer. You don’t achieve that without having consistently exceptional service and high-quality product,” Powell says. “I think the Stihl Shop licensee model is very interesting; it means that all the owners across the country are personally invested and you see that reflected in their customer oriented approach and in their business results.”

“Before starting officially, I popped into a few different Stihl Shop stores and they really are an example of the sort of down to earth, friendly, experts you’d expect from a bygone era. Stihl Shop is a group that has flourished in an environment usually dominated by big box hardware stores, and I’m thrilled to be a part of it.”

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Black Friday and Cyber Monday: Deals for Kiwis

  • News
  • November 22, 2017
  • Courtney Devereux
Black Friday and Cyber Monday: Deals for Kiwis

On the weekend starting 24 November, many retailers will lower prices in a day-long sale. From independent stores to multichannel retailers, who is jumping on the Black Friday and Cyber Monday bandwagon?

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Enhancing the experience: A growing demand

  • Design
  • November 22, 2017
  • Courtney Devereux
Enhancing the experience: A growing demand

Some commentators think food and integrated hospitality offerings will save brick and mortar retail from obsolescence in the age of ecommerce. But does catering to the consumer’s every need result in sales, or are shoppers moving on without making a purchase? In the Enhancing the experience series Courtney Devereux looks into why these two different sectors are working together.

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Kiwi retailers cash in on Singles’ Day

  • News
  • November 21, 2017
  • Sarah Dunn
Kiwi retailers cash in on Singles’ Day

The Chinese holiday Singles’ Day, popularised by Alibaba as the ’11.11 Global Shopping Festival’, is now the biggest sale event in the world. Alibaba reports that US$25.3 billion of gross merchandise volume was settled during the 24 hours of Singles’ Day this year. Not all of that went to Chinese retailers, however – a handful of Kiwis made the most of the opportunity.

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Updated: Noel Leeming launches a dedicated after-purchase services division

  • Technology
  • November 20, 2017
  • Sarah Dunn
Updated: Noel Leeming launches a dedicated after-purchase services division

The Warehouse Group’s electronics retailer Noel Leeming has been looking at expanding its focus on services this year. Now, it’s launched a dedicated after-purchase services division: MyTechSolution. The change also means that customers will be charged for access to Noel Leeming's helpdesk if the request goes beyond a "quick fix".

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Cameras aren’t just for security anymore

  • In Association with Axis Communications / Sektor
  • November 20, 2017
Cameras aren’t just for security anymore

In-store video cameras revolutionised loss prevention when they first became available to retailers, but as camera technology continues to evolve, they can now provide a plethora of data that supports better business decisions.

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