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New Zealand retailers’ digital experiences criticised

  • News
  • July 14, 2016
  • Sarah Dunn
New Zealand retailers’ digital experiences criticised

Global software and solutions provider SAP has released research showing some of New Zealand’s most prominent brands are serving up poor digital experiences. Of the 2500 Kiwi consumers who participated in its research, 37 percent were unhappy with their experience online.

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An hour and a half of my life I will never get back

  • Opinion
  • July 12, 2016
  • Jenny Keown
An hour and a half of my life I will never get back

Curtains that don’t close. Holes in the walls where clothing hooks used to be. Poor lighting. The Register contributor Jenny Keown was looking forward to a quick shopping session in Wellington earlier this week, but a litany of changing-room horrors has made her feel less than satisfied.

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Editor's view: Why merchandising matters

  • Opinion
  • June 14, 2016
  • Sarah Dunn
Editor's view: Why merchandising matters

On a sunny weekend earlier this year, I was strolling around Whangarei’s waterfront and found myself in need of an icecream. I selected one of four or five different outlets in this tourism-driven area at random, and walked into one of the most bewildering stores I’ve ever seen.

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