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Editor's view: Are you connecting with customers or ambushing them?

  • Opinion
  • August 11, 2017
  • Sarah Dunn
Editor's view: Are you connecting with customers or ambushing them?

There’s a slim but vital difference between making your business conveniently accessible for customers as they go about their busy lives, and inserting your business between a customer and her routine. The Register editor Sarah Dunn considers the relationship between accessibility and intrusion.

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The importance of protecting your brand

  • Opinion
  • August 8, 2017
  • Paul Keane
The importance of protecting your brand

Heritage retail company Banks Shoes was recently pulled out of liquidation after being bought by a group of investors headed by a member of the Bank family. The survival of the Banks Shoes brand has got RCG's Paul Keane thinking about the value of a solid brand.

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Sisterhood
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Retail's top young achievers.
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Retail in heartland New Zealand
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The retail yearbook
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Retail rogues
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Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
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Loyalty in the digital age
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The Innovators | In partnership with Spark Business
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Joining the crowd at Mecca Maxima’s opening day

  • Opinion
  • August 3, 2017
  • Courtney Devereux
Joining the crowd at Mecca Maxima’s opening day

If there is one thing that can be relied on, it is the gathering of a large crowd for a newly-opened international retailer. But why is there such a hype around make-up brands, and why do I feel like I need to be a part of it?

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A zoological tour of automation: beware the duck-billed platypus

  • Opinion
  • August 3, 2017
  • Michael Goldthorpe
A zoological tour of automation: beware the duck-billed platypus

The robots are coming. Everywhere you turn, people are talking about chatbots and retail automation. It makes a lot of sense. We have data in ubiquitous supply and computers that can process pretty much anything. So why wouldn’t we automate our marketing and customer services, put our feet up and wait for the money to roll in?

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