All-you-can-eat parcel delivery service launched in New Zealand

  • News
  • August 7, 2017
  • Sarah Dunn
All-you-can-eat parcel delivery service launched in New Zealand

New Zealand Post has introduced a new delivery service which lets Kiwi online shoppers pay $12 upfront for an unlimited number of fees-free deliveries from participating ecommerce retailers. The scheme, Shipmate, will be trialled from next week.

The Warehouse Group is the first retailer to partner with NZ Post for Shipmate. Its The Warehouse brand; Noel Leeming; Torpedo7 and Warehouse Stationery are participating.

NZ Post’s head of customer strategy Brendan Thawley says, “We’re excited about this new innovation in the New Zealand market and are delighted that four of The 

Warehouse Group’s brands will be the first to offer the service to their customers”.

He says Shipmate will appeal to customers who often buy small items online.

“A shared problem for both parcel senders and receivers is that often consumers want to buy small things online but the cost of shipping is too high relative to the purchase. We’re working to deliver solutions for both of these groups.”

The $12 scheme will launch on August 13 with a maximum of 5,000 customers. It’s deliberately positioned away from peak periods so as to give NZ Post and The Warehouse an opportunity to learn more. It will run for two months.

Registrations are open now, targeting personal use only. They will be open until August 13. There are restrictions on parcel size and weight – parcels must be less than 0.125m3 and under 25kg – and no South Island or rural addresses are permitted.


Chief exexutive of The Warehouse and Warehouse Stationery, Pejman Okhovat, positions participation in the scheme as part of TWG’s ambition to become New Zealand’s leading online retailer.

“Customers have been asking us for better online delivery options, and along with our two-hour delivery trial earlier this year, we’re looking forward to further improving our offering with more developments to be rolled out in the coming months.” 

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  • News
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  • Courtney Devereux
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  • News
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