Surcharge rules for proper Easter trading

  • News
  • April 13, 2017
  • The Register team
Surcharge rules for proper Easter trading

This Easter weekend comes with guidelines for proper surcharging. Retail NZ and Commerce Commission lay down the law of proper Easter trading.

Commerce Commission released a reminder that if you are a business that is applying a surcharge to its weekend trading costs then it must be stated clearly and accurately to customers.

Surcharging is legal, but only if a business tells its customers they have done so. It must also be clear about why there is a surcharge.

The Commerce Commission provides these two guidelines to making sure your business operates lawfully over the long weekend:

1) Ensure customers are made aware of the surcharge before they make a decision to purchase, so they can decide whether to pay it or go elsewhere
2) Accurately describe the reason for the surcharge. 

Greg Harford for Retail NZ says his advice for businesses opening over the weekend is for it to be accurate about its surcharging.

“A café can’t apply a “public holiday surcharge” on Easter Saturday or Easter Sunday, because those days are not public holidays,” says Harford. “Businesses have tended to surcharge on public holidays to reflect the higher cost of wages on those days.”

Harford says that if a business is honest and open about their operations then they can open without any issues.  

“With any surcharging, we always advise businesses to be clear about what the surcharge is for; make it really transparent to customers before they consume anything that the surcharge applies; and make sure you don’t recover more than the cost through your surcharge.” (e.g. you can’t apply a 5 percent credit card surcharge if you pay the bank 2 percent for processing a transaction).

Surcharges will mostly be found in the hospitality sector as most retail places will be shut during the statutory holidays.

Although Harford acknowledges fewer places are applying a surcharge, it is still mandatory that if it is done, it is done correctly.

For more Easter trading information and advice visit the Retail NZ Easter trading page here

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

 
 
 

Mark Powell joins the Stihl Shop board of directors

  • Who's Where
  • August 18, 2017
  • Sarah Dunn
Mark Powell joins the Stihl Shop board of directors

Former The Warehouse Group chief executive Mark Powell has joined the Stihl Shop retail network’s board of directors. He is now an independent member on Stihl Shop’s advisory board. Stihl Shops are stockists of Stihl products such as chainsaws, lawn mowers and other power tools.

Read more
 
 

Introducing Nordik: The handbags made from salmon leather

  • News
  • August 18, 2017
  • Courtney Devereux
Introducing Nordik: The handbags made from salmon leather

Salmon leather is not a material that first comes to mind when you think of luxurious Italian made handbags. But designer Lilja Viggosdottir has released her first collection of salmon leather bags, Nordik, showcasing its undeniable style, durability and function.

Read more
 
topics
The future is bright
We spoke with four retailers in their twenties ...
Spotlight on signage
At first glance, the humble in-store sign might ...
Red Awards 2016
The Red Awards for retail interior design celebrate ...
Auckland Unitary Plan
Auckland is changing. The Unitary Plan will decide ...
Sisterhood
Women in retail help one another. We spoke ...
All things to all people
Kiwi retailers share their omnichannel strategies.
How to open a store
Sarah Dunn considers what it would take to ...
Rising stars
Retail's top young achievers.
Delivering on your promises
The sale isn't over until your item is ...
Retail in heartland New Zealand
Retailers keep the regions pumping, but how strong ...
The changing face of retail
Shifting demographics are creating big changes in New ...
The retail yearbook
With the help of experts in the retail ...
Retail rogues
We put the spotlight on staff training. Jai ...
Here come the giants
Topshop has arrived in Auckland’s CBD, David Jones ...
From retail to e-tail
Ecommerce has become part of the way mainstream ...
Loyalty in the digital age
How are retailers maintaining loyalty? Sarah Dunn, Elly ...
Window shopping: A spotlight on social media
Sarah Dunn and Elly Strang look at how ...
The Innovators | In partnership with Spark Business
Technology is rapidly changing the retail industry as ...
 
News

Sticky business

Loyalty schemes have been around since time immemorial, with Fly Buys leading the pack since its launch over 20 years ago. But there’s change afoot, ...

 
 

Nielsen: Kiwis prefer optimism and local brands

  • News
  • August 17, 2017
Nielsen: Kiwis prefer optimism and local brands

Marketing teams are constantly striving to engage with their audience through brand reputation, but according to Nielsen, Kiwis are more relaxed and optimistic than our peers, so how should that factor into how you project your brand?

Read more
 
 
Next page
Results for
Topics
Jobs
About us.

The Register provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise
The Register

editor@theregister.co.nz

Content marketing/advertising? Email marlene.coote@tangiblemedia.co.nz or call 09 358 7297 / 027 544 2298

View Media Kit

}